Job Opportunities API

Laundryheap is a fast-growing, technology-led on-demand laundry and dry-cleaning service operating across multiple international markets. Our mission is simple: to give people their time back by making laundry effortless. By combining technology, logistics, and an exceptional customer experience, we deliver a seamless, reliable service at scale. As we continue to expand across new markets and business lines, we're investing in building high-performing teams that can support our next phase of growth. About the Role We're looking for a  Division Manager – Driver Operations  to lead the logistics delivery function for Laundryheap's rapidly growing B2B business. This role is responsible for the operational engine behind one of our fastest-growing business verticals, ensuring our logistics capabilities evolve and scale alongside increasing customer demand. Working at the intersection of Operations, Commercial, and Technology, you'll be responsible for delivering operational excellence while supporting growth across enterprise accounts, SMB customers, marketplace partnerships, and new B2B opportunities. This is a hands-on leadership role where you'll be expected to balance strategic thinking with day-to-day execution. You'll lead and develop an existing team, recruit additional talent as the business grows, and establish the processes, systems, and ways of working that enable the function to scale effectively. Success in this role means building a high-performing team that operates with increasing autonomy while consistently delivering exceptional operational outcomes. What You'll Do Own the B2B Logistics Function Own end to end logistics delivery across all B2B segments: enterprise key accounts, SMB, marketplace partners, and new B2B verticals as they launch Build and lead a small, senior team (3 to 5 ICs); hire, develop, and create a culture of high ownership and accountability Report into the Head of Driver Operations, with full accountability for B2B logistics performance Own Global B2B Logistics Operations Oversee daily planning and routing for B2B volumes across multiple international markets Ensure service reliability, operational efficiency, and cost optimisation that meet B2B/enterprise grade SLAs Build systems that let B2B logistics scale predictably as account volume and complexity grow Act as the Bridge Between Commercial, Sales, Product & Ops Act as the primary logistics liaison to the Commercial and Sales teams, translating client commitments and deal terms into operational reality Partner with Product to turn recurring operational challenges into tooling and platform requirements Use data to drive forecasting and continuous improvement of B2B cost and service metrics Develop a deep understanding of B2B unit economics and how logistics cost structures affect deal margins Drive Strategy Through Execution Identify inefficiencies in B2B logistics delivery and implement fixes that improve margin and service levels Align logistics priorities with the broader B2B growth roadmap set by Commercial and Sales Move seamlessly between strategic planning and ground level execution Own Crisis & Escalation Management Lead from the front on high pressure, client facing escalations, especially those tied to key enterprise accounts Build processes that reduce dependency on reactive problem solving over time Enable B2B Expansion & Scale Support the launch and stabilisation of new B2B markets and client segments Standardise B2B logistics processes while adapting to local nuances Build repeatable frameworks that let new enterprise/SMB accounts onboard quickly Drive Automation & Innovation Champion the adoption of tools, AI, and automation to reduce manual dependency Continuously push for smarter systems as B2B volume and complexity increase What We're Looking For Strong ownership mindset with a bias for action Ability to operate effectively in ambiguity and high