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AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected. Position Overview We are seeking a Director, Network Operations to lead the monitoring, management, and operational performance of a complex communications and network infrastructure environment. This role is responsible for overseeing 24/7 network operations, ensuring service availability, operational excellence, incident response, and continuous improvement across critical network systems. The Director, Network Operations will provide strategic leadership to a team of network operations engineers and technicians while partnering with cross-functional teams to support operational readiness, infrastructure growth, and technology innovation. The ideal candidate combines strong technical expertise with proven leadership, program management, and operational excellence capabilities in a fast-paced, mission-critical environment. Key Responsibilities Lead and manage Network Operations Center (NOC) teams responsible for 24/7 monitoring, incident response, and service restoration activities. Oversee network operations strategy, implementation, and continuous improvement initiatives to ensure high service availability and operational performance. Establish and monitor key operational metrics, service-level agreements (SLAs), and key performance indicators (KPIs). Implement and maintain best practices for incident management, problem management, monitoring, escalation management, and operational reporting. Ensure timely identification, escalation, mitigation, and resolution of network outages and service-impacting events. Lead root cause analysis and post-incident review activities to drive operational improvements and prevent recurring issues. Develop and maintain processes, procedures, and operational standards to improve network monitoring and response effectiveness. Manage technical and operational support activities across communications, network, and infrastructure environments. Build, develop, mentor, and lead high-performing onsite and remote operations teams. Provide executive-level communications and status updates regarding network health, operational risks, and major incidents. Coordinate cross-functional efforts with engineering, logistics, procurement, program management, and other stakeholders. Support operational readiness for new technologies, systems, and infrastructure deployments. Utilize operational reporting and analytics to assess network performance, identify trends, and drive continuous improvement initiatives. Support budget planning, resource forecasting, and operational cost management activities. Identify opportunities for process optimization, automation, and operational efficiencies. Ensure operational policies, procedures, and documentation remain current and aligned with organizational objectives.   Qualifications   Education Bachelor's degree in engineering, information technology, telecommunications, computer science, or a related technical discipline. Relevant industry certifications are a plus (ITIL, PMP, Network Certifications, or equivalent).   Experience A minimum of 8 years of experience in network operations, telecommunications, infrastructure operations, or a related technical field. Minimum of 2 years of people leadership or management experience overseeing technical operations teams. Experience leading teams in a 24/7 operational support environment. Experience managing incident response, service restoration, and operational performance prog