Job Opportunities API

WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/ — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.   LOCATION & FLEXIBILITY Our Director, Delivery is an integral part of our Product Delivery Leadership team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays*, Thursdays). This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC. *The Boston office is not required to be in the office on Wednesdays.   THE OPPORTUNITY Directors individually manage a portfolio of clients (generally ~$15-20M in revenue). They directly manage Triforce and squad leaders in their portfolio in their discipline (this should include Senior Staff and Principal team members). This leader spends a significant amount of their time overseeing the successful delivery of project work in their portfolio, coaching squad/triforce leaders, and proactively developing relationships with executive client leaders to offer their expertise and partnership. This position reports to the Senior Director of the Digital Agency. This is an opportunistically billable position. This position is primarily evaluated on delivery success, team feedback, client feedback, growth of key accounts, forecast accuracy, and profitability of their portfolio.   RESPONSIBILITIES Strategic Account Governance & Growth - Executive Partnership: Act as the primary escalation point and strategic advisor for client executives, ensuring TELUS Digital is viewed as a "Doctor" (consultative partner) rather than a "Waiter" (order taker). - Portfolio Health: Drive the commercial success of a $10M–$15M portfolio, overseeing Quarterly Business Reviews (QBRs) to align delivery progress with the client's long-term business goals. - Organic Growth: Identify opportunities to expand our footprint within existing accounts by deeply understanding client pain points and surfacing relevant industry thought leadership. Delivery Excellence & Risk Mitigation - SDLC Oversight: Ensure the "Triforce" (Product, Engineering, and Delivery) follows best practices throughout the entire software lifecycle, from initial discovery to scaled production. - Proactive Risk Management: Identify "red" or "yellow" projects early; step into recovery situations to provide clarity, reset expectations, and stabilize delivery teams. - Quality Assurance: Regularly engage with the work product and team rituals to ensure the solutions being built are of the highest technical and functional quality. Leadership & Talent Development - Multi-Disciplinary Leadership: Directly coach and mentor Product, Engineering, and Delivery leaders and ICs, focusing on their ability to lead their own squads and navigate complex client dynamics. - High-Performance Culture: Conduct 1:1s and performance reviews that prioritize radical candor and growth. Deliver performance feedback upward and across disciplines with grace and