Job Opportunities API

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. About Banyan Software Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. About HMM Deutschland GmbH HMM Deutschland GmbH is a specialist healthcare workflow processor headquartered in NRW, Germany, serving major German statutory health insurers (GKV). The company manages high-volume claims processing and pharmaceutical billing workflows for leading GKV customers — providing mission-critical infrastructure for the German statutory health system with deeply embedded, long-term customer relationships. Having recently joined the Banyan Software family, the business is entering an exciting new chapter — applying AI-driven process automation to strengthen operational excellence while deepening long-standing customer partnerships. The Role We are hiring a Director of Customer Operations & Projects (m/w/d) to own the entire customer delivery layer of the business. This is a senior leadership role at the heart of operations: you will run the project management function, govern BPO and SLA operations across all service lines, and serve as the senior relationship owner for the company's most strategically important accounts. This role is central to the company's value creation plan under Banyan. You will lead the business through a consequential AI-driven operational transformation while protecting the customer trust and SLA performance that define its market position. You will report directly to the CEO, partner closely with the CPTO on technology delivery, and work with Banyan's DACH Operating Partner on strategic priorities. What You Will Own Leadership & Team Reset and professionalise the delivery function — establish clear standards, accountabilities, and operating rhythms across the customer operations and project management teams Organise the team around key customer programmes and strategic projects; ensure every initiative has clear ownership, milestones, and governance from day one Build a high-performing, cohesive team: hire well, develop talent, set expectations clearly, and address underperformance directly and without delay Create a culture of delivery discipline — where commitments are made carefully, tracked rigorously, and met consistently Coach and develop the next layer of leadership within the PM and customer operations team, building capacity that does not depend on the Director as a bottleneck Lead the team through significant operational change — AI-driven transformation, process redesign, and capability building — with clarity, transparency, and pace Project Management Function Own the project management m