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The Director, Client Partner acts as the strategic lead across a portfolio of approximately $10M+ in enterprise client revenue, reporting directly to the VP of Client Experience. This role is responsible for shaping and driving account strategy, growing client relationships, ensuring delivery alignment, and maintaining overall portfolio health and profitability. Zaelab is a PE-backed digital consulting firm helping enterprise manufacturers, distributors, and industrial organizations modernize how they sell, serve, and operate. We partner with clients navigating complex digital transformation initiatives across commerce, CPQ, customer service, workflow automation, and enterprise platforms including commercetools, SAP, ServiceNow, and BigCommerce. The ideal candidate is currently managing, or has recently managed, a portfolio of similar size and complexity within a consulting or professional services organization. This is not a developmental role; candidates should have demonstrated success operating at this level of responsibility. Your Key Responsibilities: Portfolio Revenue & Growth: Maintain full accountability for a portfolio of enterprise accounts totaling $10M+ in annual revenue. Develop and execute account growth strategies aligned to client business objectives and Zaelab’s long-term goals. Set and deliver annual revenue targets while maintaining accurate forecasting and pipeline visibility. Identify, qualify, and close expansion opportunities including retainers, new statements of work, change requests, and multi-phase transformation programs. Develop and maintain Account Growth Plans including strategic pursuits, stakeholder maps, relationship growth objectives, operational improvement opportunities, risk mitigation plans, and thought leadership initiatives. Partner closely with delivery leadership to protect margins, identify risks early, and ensure sustainable account growth. Maintain accountability for portfolio profitability, renewals, and overall account health. Client Leadership & Relationship Management: Serve as the executive-level point of contact across your portfolio with regular interaction with VP, SVP, and C-suite stakeholders. Build trusted advisor relationships that position Zaelab as a long-term strategic partner. Lead quarterly business reviews, executive steering committees, and annual planning cycles. Develop multi-year digital roadmaps grounded in business outcomes rather than technology alone. Act as the primary escalation point for client concerns and proactively resolve issues before they impact the broader relationship. Ensure client objectives are understood, communicated, and aligned across all delivery teams. Strategic Account Management: Translate client business challenges into consulting, technology, and transformation opportunities. Connect technology investments to measurable business outcomes including revenue growth, operational efficiency, customer enablement, and cost optimization. Develop executive-ready business cases, strategic recommendations, and modernization roadmaps. Leverage Zaelab’s full portfolio of capabilities to deliver value beyond current engagements. Maintain an active backlog of strategic pursuits that contribute to organic revenue growth across the portfolio. Demonstrate strong understanding of enterprise B2B digital ecosystems and evolving market trends. Collaboration & Leadership: Partner closely with delivery, solutions, business development, marketing, and executive leadership teams to align account strategies and growth objectives. Collaborate across organizational levels to ensure successful execution of client initiatives. Contribute to Zaelab’s go-to-market strategy within manufacturing, distribution, and industrial sectors. Participate in hiring, mentoring, and developing future client-facing leaders. Help shape and scale the Client Services function as Zaelab continues to grow. Requirem