Job Opportunities API

About us Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe. Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services. One of the highest-rated global transportation companies with a rating of 4.9/5 stars. Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target. Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month. Over 2.5 million happy travellers every year. ⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on  to check our TikTok account.⭐️ The Team We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals. As a Destination Operations Manager , you'll own the operational performance, driver engagement, and local health of one or more high-priority destinations. This is a senior operational role where you'll be fully accountable for results—ensuring your destinations deliver exceptional service while maintaining close connections with the driver community and gathering critical insights from the field.You'll work closely with your Regional Manager and central teams to ensure destinations run smoothly, are correctly configured, and reflect local realities in pricing and capacity decisions. This role requires a strong blend of analytical thinking, hands-on execution, and stakeholder management. Responsibilities Destination Performance & Operational Execution Own end-to-end operational performance for your assigned destinations, tracking transfer success rates, driver utilization, and service quality metrics Execute routine data analysis to ensure key operational performance indicators (KPIs) are met and take corrective action when thresholds are breached Assist in forecasting demand surges and seasonal patterns, ensuring proper resource allocation and driver availability Report inefficiencies and suggest improvements in driver scheduling, dispatching, and allocation models Conduct weekly reviews of operational data, ensuring continuous optimization of destination workflows Maintain destination configurations including cutoff times, vehicle limits, and pricing strategies based on live data analysis Demand-Supply Balancing & Driver Allocation Track driver availability across your destinations, ensuring proper service capacity during peak and off-peak periods Assist in the optimization of incentive programs to keep drivers engaged and aligned with operational targets Work closely with the Acquisition & Recruiting team to highlight geographic or time-slot-based driver shortages Conduct basic data analysis on o