Job Opportunities API

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Desktop Support Technician to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country. Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our valued client locations. In this highly visible role, you'll represent both our organization and our client, delivering responsive, professional IT support that keeps employees productive and business operations running smoothly. This position goes beyond traditional desktop support. You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure seamless operation of conference rooms, meetings, and special events. Success in this role requires a blend of technical expertise, professionalism, and a customer-first mindset. The ideal candidate thrives in a client-facing environment, takes ownership of challenges, and enjoys building strong relationships with end users. If you're known for your ability to solve problems, communicate effectively, and deliver a true "white-glove" support experience, we'd love to meet you. Join a team where you'll have the opportunity to make an immediate impact, work directly with business leaders, and serve as a key technology resource within a dynamic client environment. Requirements Key Responsibilities  Customer Service & End-User Support  Provide responsive, professional, and courteous technical support to all end users  Deliver a high-quality customer experience by communicating clearly and setting expectations  Maintain ownership of incidents and service requests from initiation through resolution  Ensure timely updates and accurate documentation within the ticketing system  VIP / Executive Support  Provide white-glove technical support to executive leadership and VIP users  Anticipate and proactively address technical needs to minimize downtime  Maintain a high degree of professionalism, discretion, and urgency when handling executive requests  Support executive workstations, mobile devices, and conference room setups with minimal disruption  Event & Meeting Support  Provide technical support for meetings, conferences, and special events  Set up and troubleshoot:  Conference room technology  Audio/visual systems  Collaboration tools (Teams, conferencing platforms)  Ensure smooth operation of technology during live events and quickly resolve issues as they arise  Technical Troubleshooting (Hardware & Software)  Diagnose and resolve issues related to:  Windows operating systems  Standard business applications  Network connectivity and user access  Perform installation, configuration, and maintenance of desktops, laptops, and peripherals Troubleshoot and support:  Printers and secure print systems  Docking stations, monitors, and accessories  Escalate complex issues to appropriate teams while maintaining ownership Endpoint & Device Support Support device lifecycle activities, including:  Imaging and device deployment  Hardware replacements and refresh programs  Onboarding/offboarding setup and equipment provisioning  Ensure endpoints are configured according to enterprise standards Operational Support & Document