Job Opportunities API

Company Overview Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs. Visit www.superloop.com to learn more. Business Unit Overview The IT & Security team report through to our Operations unit which is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale. Our IT & Security team has the board responsibility for both securing the corporate network and the externally customer facing networks and portals. Role Purpose We are seeking an experienced Senior Desktop Support Engineer to join our IT team on an initial 6-month contract, with potential extension. This role provides backfill for our Desktop Experience Team Leader and will support corporate users across a multi-site environment. The role is responsible for delivering high-quality end-user support, managing modern workplace technologies, and driving operational excellence across both Windows and macOS platforms. The successful candidate will have strong hands-on experience with endpoint management, Microsoft Intune, JAMF Pro, Microsoft 365, and desktop support in an enterprise environment. They will act as a senior escalation point for complex incidents and contribute to ongoing endpoint modernisation initiatives. Key Responsibilities End User Support: Provide Level 2 and Level 3 desktop support for Windows and macOS devices, including hardware, operating system, application, networking, and identity-related issues. Act as an escalation point for the Service Desk for complex endpoint and user support matters. Support office-based, remote, and mobile users across multiple locations. Endpoint Management: Administer and support Microsoft Intune for device management, compliance, configuration policies, application deployment, and endpoint security. Administer and support JAMF Pro for macOS device lifecycle management. Maintain endpoint security baselines, device compliance standards, provisioning, enrolment, asset management, and lifecycle processes. Microsoft 365 Administration: Support Microsoft 365 services including Entra ID, Exchange Online, Teams, OneDrive, and SharePoint Online. Assist with user administration, licensing, access management, and troubleshooting. Operational Excellence: Maintain accurate documentation, knowledge articles, and support procedures. Identify opportunities for automation and process improvement, including support for device refreshes, operating system upgrades, and workplace technology initiatives. Ensure incidents, service requests, and problems are managed in accordance with ITIL principles. Security and Compliance: Support endpoint security controls, vulnerability remediation activities, and implementation of security standards and policies. Work closely with Cyber Security and Infrastructure teams to address endpoint risks and compliance requ