Job Opportunities API

If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-engineering teams. Ateme (PARIS: ATEME) is the global leader in video delivery , partnering with top content and service providers, and streaming platforms. Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue. Guided by a robust CSR policy, we are committed to make entertainment greener, promote our employees’ well-being and ethical business practices. At Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions . Join our international team for an exciting journey in shaping the future of video! Ateme is looking for a talented  Deployment and Support Engineer to join their team in Vietnam: About the Role The Deployment and Support Engineer plays a key role in ensuring the successful delivery, deployment, and long-term performance of Ateme’s solutions for our most strategic and technically complex customers. Acting as a trusted technical advisor , you will oversee both project delivery and post-sales support , building strong customer relationships, driving satisfaction, and ensuring seamless solution adoption. By maintaining a long-term relationship, the Support engineer develops the customers satisfaction and will work with the sales team for successful support contract renewals, expansions and recurrent business. Main Responsibilities Project delivery ·        Participate in Factory Acceptance Tests, system integration, and end-to-end testing. ·        Lead on-site deployment and integration activities with customer technical teams. ·        Coordinate and deliver software updates, patches, and new feature rollouts. ·        Prepare and deliver technical training sessions for key customers. ·        Ensure proper project closure and maintain accurate and up-to-date system documentation. Customer support  ·        Act as the primary point of contact for customers under support contracts, managing all operational and escalation processes. ·        Serve as an interface between customers and internal teams, ensuring effective communication and timely issue resolution. ·        Develop and implement preventive maintenance strategies, including maintenance plans and health checks. ·        Take ownership of corrective actions and service level fulfillment, ensuring customer commitments are met. ·        Coordinate support coverage with third-party vendors and partners as needed. ·        Maintain up-to-date case tracking in JIRA and ensure effective escalation management (R&D, Product Management, or Top Management when required). ·        Lead technical support activities on managed accounts in close coordination with internal teams. ·        Set up and manage test and replication platforms to reproduce and diagnose issues. ·        Oversee RMA (Return Material Authorization) processes. ·        Provide on-site technical expertise during project or support phases when required. Technical expertise ·        Strong hands-on experience with Linux systems and virtualization technologies.  ·        Solid understanding of IP networking and video streaming technologies.  ·        Proficient in internet protocols such as HTTP(S), TCP/IP, DNS, SSL, and network routing and troubleshooting. In-depth knowledge of MPEG-2, MPEG-4 H.264/AVC, ABR streaming, and OTT technologies (HLS, HSS, HDS). ·        Good understanding of IT infrastructure (servers, storage, networking, DevOps, app de