Job Opportunities API

DELIVERY MANAGER WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. LOCATION AND FLEXIBILITY This role can be fully remote for candidates based in Brazil, due to team distribution and occasional in-person opportunities. If you are based in São Paulo or Porto Alegre, you are welcome to work from one of our offices on a flexible schedule.   THE OPPORTUNITY As a Delivery Lead, you'll partner with Fortune 500 clients to set a product vision while advising and managing scope, risk, and new product opportunities related to Data & AI. You'll have the unique opportunity to build and grow a team as the Virtual CEO of your project! Responsibilities - Drive product development that involves Data and AI (traditional AI, GenAI and Agentic AI), leading the creation of products that are critical to our clients' businesses - Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process - Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives - Create, guide, and communicate the holistic (TELUS Digital, client, 3rd party) project plan and goals to create alignment and drive convergent implementation - Encourage sustainable flow for your team while focusing on key client objectives - Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product - Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods - Engage directly with clients managing the account details, project scope, and relationship Qualifications - 10+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business - Experience leading Fortune 500 custom software development and Data & AI projects, from discovery through UX design, implementation, and deployment - Demonstrated empathy, experience and confidence managing software projects with complex scope and with multiple, external/client executive stakeholders - An experienced technical problem solver that can adeptly figure out how to address and communicate technical or process issues between systems (e.g. API issues vs client-side, bug management issues, etc) - Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals - You have a blend of business, user experience, and software project management acumen and mindset of motivating clients and 3rd party counterparts to be collaborative partners - You've managed projects in which you mentor other product, development, design, and testing team members - Excellent English speaking skills Bonus Points - Professional experience as