Job Opportunities API

About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Data Analyst builds and maintains performance dashboards and reports that support operational decision-making across customer-facing teams. This role queries data from Snowflake, develops structured visualizations in Power BI and Metabase, and leverages Gemini-powered AI to surface performance insights, identify operational gaps, and recommend data-driven improvements. The analyst owns recurring weekly, monthly, and quarterly reporting cycles and contributes to bonus and incentive calculation processes. ON A DAILY BASIS, YOU WILL: - Build and maintain performance dashboards and scorecards in Power BI and Metabase for multiple CS teams. - Write and optimize SQL queries in Snowflake to extract, transform, and load data for reporting. - Own the weekly, monthly, and quarterly reporting cadences across customer-facing teams. - Analyze individual agent and team performance metrics to support bonus and incentive decisions. - Apply Gemini and AI workflows to generate actionable insights, identify operational gaps and bottlenecks, and propose concrete improvements to team processes and performance. - Maintain clean, well-documented spreadsheets for performance tracking and ad hoc analysis. - Partner with CS leaders to align metrics and KPI definitions with business objectives. - Conduct variance analysis and support root-cause investigation for performance gaps. - Deliver high-quality, accurate work by adhering to SOPs, SLAs, and data quality standards. - Identify and address process gaps or reporting errors to drive continuous improvement. WHAT SKILL ARE WE SEARCHING FOR? - Proficiency in Snowflake (writing SQL queries, understanding schemas, working with large datasets). - Hands-on experience with Power BI and Metabase (data modeling, report building, DAX basics). - Advanced spreadsheet skills (Excel/Google Sheets): pivot tables, complex formulas, data cleaning. - Working knowledge of AI tools such as Gemini for insight generation, operational gap analysis, and improvement recommendations across customer-facing teams. - Solid understanding of CS operational metrics (CSAT, retention, productivity, performance scores). - Strong analytical mindset with ability to translate data into actionable insights. - Effective communicator with experience presenting findings to business stakeholders. - Availability to work in afternoon hours between 2:00-10:00 pm. PREVIOUS EXPERIENCE - Minimum 3 years of experience in data analytics, business intelligence, or a related role. - Demonstrated experience supporting customer-facing departments (CS, Sales, Support) with performance data. - Experience in fintech or SaaS environments preferred. EDUCATION - Bachelor's degree in Data Analytics, Statistics, Computer Science, Business Administration, Finance, or related field required. - Any of the following certifications is preferred: Microsoft Certified: Data Analyst Associate (Power BI), Snowflake SnowPro Core Certification, Google Data Analytics Professional Certificate, Certified Analytics Professional (CAP), AI/ML or Data S