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ABOUT THE ROLE Operations Analytics at Hinge Health supports all teams under the department’s umbrella. Stakeholders span product managers of our internal electronic medical record system, clinical leadership (physical therapists, health coaches, NPs, MDs), workforce management, support teams, and business operations. As a Data Analyst, you’ll be working directly with our clinical leadership team to improve day-to-day decision-making through actionable reporting and data insights. You will be a highly-visible, trusted partner for our operations leaders working on problems that haven’t been solved before at this scale in the digital health space. WHAT YOU'LL ACCOMPLISH - Partner with operations leaders to identify data visibility gaps and opportunities - Build scalable reporting that measures team performance and SLA-adherence in real time - Conduct root cause analyses and deep dives to understand drivers of operational inefficiencies - Advance the maturity of the team and organization through data modeling, development of best practices and frameworks, and leveraging AI capabilities for stakeholder self-service BASIC QUALIFICATIONS - 2+ years of experience as a data analyst, product analyst, analytics engineer, data scientist - Strong SQL skills, BI-tool mastery - Strong data visualization and communication skills with the ability to synthesize and tailor complex insights to manager-level stakeholders - A high attention to detail and the ability to QA data at a glance or in depth - Bachelor’s Degree in Data Science or related technical degree PREFERRED QUALIFICATIONS - Ability to work autonomously and with minimal guidance - Ability to work directly with stakeholders to deeply understand problems and brainstorm solutions - Skilled at navigating vague and ambiguous problem statements - Can self-manage projects with many moving parts, taking ownership of project outcomes and delivering measurable business impact ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 60+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,800 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com. WHAT YOU’LL LOVE ABOUT US - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development. - Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions. CULTURE & ENGAGEMENT Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide r