Job Opportunities API

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner.  There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams .  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! Constant Contact is seeking a proactive, localized, and technically adept Customer Success Specialist (CSS) to join our growing EMEA team in Athens. In this strategically targeted role, you will be responsible for driving customer retention, product adoption, and value-based growth within a smaller, dedicated customer base across the Greek market. Unlike standard high-volume core models, this position serves as the primary regional anchor for our clients. You will take a hands-on, consultative approach to re-engaging at-risk customers, proactively managing accounts with declining health scores, and uncovering new expansion opportunities. Additionally, this role serves as a vital bridge between localized account needs and internal technical teams, ensuring complex product and technical issues are efficiently escalated and resolved to maintain absolute product value. This is a hybrid role based out of our Athens Office What You'll Do: Localized Engagement & Technical Escalation Management Technical & Product Escalations: Identify, document, and escalate complex product or technical challenges to appropriate internal engineering, product, or support squads, tracking issues through to resolution to safeguard customer trust. Proactive Account Management: Own a smaller, dedicated regional book of business, delivering bespoke strategic consultation to ensure small-and-medium businesses (SMBs) optimize platform capabilities. Omnichannel Outreach: Plan and execute contextual outreach plans (via localized phone calls, video messaging, and tailored email sequences) specifically tuned to the preferences of the Greek market. Marketing Guidance & Adoption Strategy Onboarding & Feature Optimization: Lead high-impact training and re-engagement sessions to guide customers through core marketing fundamentals, advanced automation, and package features. Health Score Intervention: Monitor and analyze customer usage data, behavior analytics, and health trends to catch early churn indicators and build customized intervention strategies. Self-Service Direction: Curate and champion the adoption of scalable practices by connecting customers with global self-service assets, localized knowledge bases, and webinars. Retention & Revenue Continuous Improvement Value Expansion: Educate clients on advanced digital marketing best practices, unlocking new revenue streams via contextual cross-selling and up-selling of unbundled features or premium packages. Data Integrity: Record comprehensive tracking data, customer history, and issue status details cleanly within Salesforce to inform future international automation and product playbooks. Who You Are: Language Fluency: Native or full professional proficiency in both written and spoken Greek and English. Experience: 2+ years of Customer Success, Account Management, Technical Support, or consultative Sales experience within a SaaS or fast-paced technology ecosystem. Escalation Acumen: Demonstrated capability to identify, unpack, and advocate for complex technical or billing issues with cross-functional internal operations teams. Analytical Mindset: Comfortable diagnosing customer friction points by looking at engagement datasets, platform adoption velocity, and customer health metrics. Communication &