Job Opportunities API

  Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. This role requires you to work during US business hours,   Monday through Friday. What would you do, if hired? At CloudExtend, we're redefining how enterprise users interact with their systems of record—like NetSuite and Salesforce—by embedding productivity tools directly where they work most. As a Customer Success Manager (CSM) on the CloudExtend team, you'll be at the heart of our customer journey, helping users unlock the full potential of our apps to drive efficiency, automation, and adoption across the organization. This role is laser-focused on maximizing customer value, boosting license utilization, and ensuring retention and expansion within your portfolio. Each day will be dynamic and driven by meaningful customer interactions, data-backed insights, and collaboration with internal teams including Sales, Product, Marketing, and Support. Onboard new customers with precision and care, ensuring a smooth, confident transition from sales to active usage. Own and drive renewals across your portfolio, staying ahead of risks, aligning on value delivered, and ensuring customers are set up for long-term success. Shepherd users to successful adoption, tailoring onboarding and enablement based on customer personas and use cases (Sales, CS, Support, Project Management, and more). Drive product value through role-based adoption strategies and scheduled customer success touchpoints. Partner with customers to define success criteria and key outcomes, aligning CloudExtend usage with their specific KPIs and business goals. Proactively monitor usage and health metrics in tools like Custify to identify adoption gaps and renewal risks. Act as a trusted advisor and escalation point, managing issues with urgency and engaging appropriate internal teams. Conduct Adoption Scorecard evaluations, surfacing key usage trends, feature adoption, and admin engagement. Identify expansion opportunities (upsell/cross-sell) and collaborate with Sales to grow account value. Manage a portfolio of customers across different industries, each with unique challenges and priorities. Maintain visibility and relationships with executive sponsors, admins, and power users. Champion the voice of the customer, advocating for feature needs and feedback internally. Who are we looking for? Skills & Abilities Experience in Customer Success, Account Management, or SaaS Consulting roles. Proven ability to own the renewal process, forecast risks, and keep accounts healthy and growing. Light project management skills to keep onboarding timelines, tasks, and customer stakeholders aligned and moving forward. Confidence using tools like Custify, Salesforce, NetSuite, Excel, Outlook, Google Workspace, Zoom, and Intercom as part of your daily workflow. Technical fluency—you’re comfortable navigating web apps, understanding customer workflows, and guiding users through basic troubleshooting and in-app steps A knack for multi-tasking, prioritization, and keeping a cool head in a fast-paced, agile environment. Excellent written and verbal communication skills paired with active listening especially over zoom and email. You translate customer needs into clear next steps and value-driven conversations. A detail-oriented mindset and confidence with usage metrics and adoption analytics. A self-starter attitude: you learn quickly, take initiative, and stay calm and organized in a dynamic environment. A team-first attitude and experience collaborating with cross-functional groups. A