Job Opportunities API

What we’re all about: Job Title: Customer Success Manager   Department: Operations    Reporting To: Head of Operations     The Company   Mobius Networks is a global provider of enterprise mobile connectivity solutions, helping businesses stay connected through reliable mobile airtime, IoT connectivity and managed network services.   Purpose of the role   To drive business growth and retention by building and protecting strong, long-term customer relationships. To act as the primary liaison between customers, Mobius Account Management and internal teams, focusing on customer satisfaction, contract renewals, upselling, and conflict resolution.     Reporting to and working with the Head of Operations, to ensure that effective methods are in place to allow the company to run to its maximum productivity. To provide sales and customer service support for both existing and potential customers the business.     Customer  Success  Manager   Duties  Include   Relationship Management:  To serve as the primary, dedicated point of contact for an assigned portfolio of key clients. To work with current Sales Account Management and take ownership of the current relationship, excluding commercial decisions.    Retention and Renewals:  Manage renewal timelines and proactively secure client extensions to mitigate churn. Conduct regular business reviews to ensure service delivery meets and exceeds both the customer expectation and Mobius required standards.    Revenue Growth:  Identify opportunities to cross-sell and upsell products or services, handle renewals, and drive sales targets. Deliver process and product presentations, to encourage new or extended sales   Issue Resolution:  Act as a senior escalation point for client complaints, working across internal departments to resolve issues promptly. Market & Data Analysis:  Maintain accurate and GDPR compliant customer records on systems like Salesforce, analyse customer data, and track industry trends to improve Mobius client strategy     Key Skills and experience preferred   Experience:  3–5 years in account management, technical sales, or client-facing roles.   Communication:  Exceptional verbal and written communication skills with strong negotiation and problem-solving capabilities.   Commercial Acumen:  Ability to interpret financial data, manage contractual KPIs, and maximize account profitability.   Professional Qualifications : Exposure to ITIL practices preferably qualified to Foundation level     Personal Specification   Strong Leadership and organisational skills   Strong interpersonal and communication skills   A methodical and structured approach to problem solving    A ‘can-do’ attitude with a flexible approach   An approachable attitude   A keen attitude towards self-development   #LI-Onsite #LI-CG1 We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.   Wireless Logic Group unites and brings people together. We ac