Job Opportunities API

  Summary/Objectives   The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. This customer facing role will be responsible for customers each having thousands of endpoints running the Tanium platform and solutions. The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results.   The Basics: Th is customer-facing role is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. The successful candidate will be able to support a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results .      Essential Job Functions   Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more   Understand  the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies   Develop and maintain the necessary relationships with customers to ensure alignment to their business needs   Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas   Perform activities and data management that help to drive adoption and value against an agreed-upon plan   with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight   Contribute to strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members   Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function   Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers     We're Looking For:  Fluency in Japanese is a mandatory requirement for this role Education   BA/BS or equivalent experience preferred   Experience   5  plus years of  experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model   Has  demonstrated  consulting and project management skills , experience with   building strategic relationships that drive business value for customers     W orking knowledge of endpoint technology and the areas of major business outcomes for a CIO   Tanium Certified Operator (nice to have)   Tanium Certified Administrator (nice to have)   You are:    A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity   Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium   Willing to contribute suggestions and ideas to