Job Opportunities API

About Us At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time. Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen. We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future. At Medius, our values guide how we work and grow together: Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other. We appreciate that ‘empowering finance teams of the future’ is an exciting endeavor, and we share it with everyone around us. Question – We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution. Own – We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader. Customers trust us to do our job so that they can focus on what they do best. At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — your impact is global. Learn more at  www.medius.com Job overview As a Customer Success Manager based in Tunis, you will help customers achieve measurable business outcomes and maximize the value of their Medius investment. You will play a critical role in driving customer satisfaction, adoption, engagement, and value demonstration across a mid-touch book of accounts, while laying the groundwork for cross-sell and upsell opportunities. You will work closely with customers around the globe, guiding them through their automation journey and helping them optimize workflows and improve efficiency across processes powered by the Medius product suite. Responsibilities and Duties Strategic Customer Engagement and Success - • Conduct regular cadence calls and Customer Business Reviews with mid-touch accounts, translating customer data and process insights into clear business outcomes. • Present new product functionality, roadmap updates, and high-level performance KPIs to customers. • Prepare, document, and maintain customer success plans, tracking progress and measuring outcomes. • Proactively identify opportunities for additional value, modules, or services and support the Account Management team in conversion and expansion efforts. • Monitor customer health, identify at-risk accounts, and collaborate cross-functionally to develop and execute mitigation plans. • Act as the voice of the customer internally, sharing insights to improve products, services, and customer success processes. Product Adoption and Best Practices - • Analyze customer data to provide recommendations that increase automation and process efficiency. • Guide customers o