Job Opportunities API

OREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles. Read more: https://medium.com/@oredata-engineering Apply and be part of our exciting journey! As a CSM, you are the first line of defense against churn and the primary driver of high-quality, long-term revenue. Your mission is not just to maintain relationships, but to act as a deeply informed technical consultant who monitors customer health, interprets complex usage data, and proactively positions Oredata’s high-margin Services as critical solutions to our clients' most urgent Data, AI, and Cloud challenges. Key Responsibilities: Customer Onboarding: Conduct thorough onboarding sessions to ensure smooth transitions and successful deployments. Establish clear expectations and SLAs to set the foundation for a strong partnership. Customer Relationship Management: Build and maintain strong relationships with key stakeholders at customer organizations. Proactively identify and address customer needs and pain points. Serve as a trusted advisor, providing strategic guidance on technology adoption and best practices. Support and Managed Services: Oversee the delivery of high-quality support and managed services. Monitor critical KPIs, such as SLAs and customer satisfaction metrics. Collaborate with technical teams to resolve issues promptly and effectively. Business Reviews & Ensuring Client Success: Conduct regular business reviews (at least quarterly) to review performance, discuss strategic initiatives, and identify opportunities for growth. Present insights and recommendations to drive customer success. Advocacy and Follow-up: Advocate for customer needs within the organization, ensuring timely resolution of issues. Follow up on action items and commitments to ensure accountability. Renewal Management: Identify renewal opportunities and proactively engage with customers to secure long-term partnerships. Develop and execute renewal strategies to optimize revenue and customer satisfaction. Key Account Growth & New Business Opportunities: Identify and develop new business, upsell, and cross-sell opportunities within key accounts by aligning additional products, cloud solutions, and managed services with customers’ strategic needs. Required Technical Skills & Experience Technical competency in Data, AI, and Cloud is critical for success in this role, requiring a depth that enables the interpretation of complex platform usage and the delivery of architectural recommendations. Deep Analytical and Technical Solution Capability: The ability to interpret complex GCP, Data, and AI usage metrics, track key customer health indicators, and generate data-backed recommendations for optimization. This skill set must support the proactive delivery of technical risk assessments and solution architecture recommendations to maintain account stability. Cloud Fluency (GCP Focus): Strong functional understanding of core Google Cloud Platform (GCP) services, infrastructure, and billing models to advise customers on cost optimization and efficient resource utilization. Value Quantification: Proficiency in creating meaningful, data-driven reports and dashboards that clearly articulate the ongoing financial and operational value Oredata delivers to the customer. Tool Proficiency: Experience working within CRM systems (Salesforce preferably) , customer success platforms, and data analytics tools for reporting and tracking Customer Health Scores. Required Soft Skills & Behavioral Traits Risk Management Mi