Job Opportunities API

Customer Success Manager (Full-Time Remote, Health Tech) Who We Are: NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations —with a suite of scalable solutions that integrate software, intelligence and expert support that can illuminate savings, expand access, and elevate patient care. What We Are Looking For: At NuvemRx, we know high standards must be maintained to deliver impact at scale, and we want to work with people that embody our core values: Mission Always: Every choice is a chance to service our customer. Every choice is a chance to serve -and make healthcare better for all. We don’t just check boxes- we make choices that serve people and move the mission forward.  Be A Pioneer : Find the problem. Invent the Solution. We don’t wait for direction—we take initiative, stay resourceful, and create what’s needed - not just what’s expected. Pioneers chart new territory with vision, courage, and grit. We learn quickly and turn challenges into momentum. Do the Right Thing the Right Way : We lead with care, respect, and compliance—and we don’t cut corners. We solve the right problems the right way, always balancing speed with thoughtfulness, and outcomes with ethics. Stronger Together:   Own Your Role. Play for the Team. We bring diverse voices together to solve hard problems with humility and shared ownership. We challenge each other with respect, hold each other accountable, and strive to be the best for the team—not just on the team. Because we are a fast-growing company with a bold mission and a lot of work to do, every employee of NuvemRx must also have  growth company DNA , which requires either success working in a fast-paced VC/PE-backed early-stage company with high expectations or the underlying qualities that create that success including: high-motor, comfort with ambiguity, resilience in all of its forms, and a growth mindset. Things change quickly and frequently at NuvemRx, so we need team members that are at the top of their game and can shift gears, alter direction, and keep going at pace. You must be a playbook writer and executor, able to make plans that both meet the current moment and contemplate the future and then implement them. No matter your job level, you will own your work from beginning to end, take feedback well, prioritize what matters, never rest on your laurels, stay positive and resilient, and make data-driven decisions.  We are looking for a smart, driven Customer Success Manager to serve as the primary owner of the customer relationship, ensuring customers understand, adopt, and realize measurable value from Nuvem’s solutions, while identifying opportunities to expand usage and services over time. In this role, you will: Customer Outcomes & Value Delivery Own a portfolio of customers and ensure delivery of measurable outcomes aligned to each client’s goals . Deliver quarterly customer outcome scorecards that clearly articulate performance, insights, and value realized. Develop and maintain Customer Success Plans that align customer objectives with Nuvem’s solutions and strategic direction. Lead Quarterly Business Reviews (QBRs) focused on outcomes, insights, risks, and forward-looking opportunities. Customer Health & Retention Monitor customer health indicators , engagement trends, and sentiment to proactively identify risk. Execute defined retention and save playbooks for at-risk accounts in partnership with Customer Success leadership. Ensure customers are positioned for predictable, on-time renewals through early value articulation and proactive engagement. Maintain consistent executive-level engagement with customers to reinforce partnership and confidence. Growth, Upsell & Expansion Identify and pursue upsell and expansion opportunities within existing accounts, aligned to c