Customer Success Data Analyst
Nomic
| Company | Nomic |
| Category | Data & Analytics |
| Location | Remote (Canada or US) |
| Remote | Remote |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 22 Jul 2026 |
| Last verified | 3 Aug 2026 |
| Source | Employer career page (ashby) |
Description
About the Role:
Ready to help scientists extend lives? Join us as a CS Data Analyst and be the driving force behind delivering cutting-edge Nomic data to scientists, empowering them to unlock groundbreaking insights into biology.
As a CS Data Analyst, you will be responsible for finalizing nELISA data reports, creating visualizations, and ensuring the seamless delivery of projects to Nomic customers. Regular customer interactions and meetings will be integral to your role. Through these interactions, you will:
- Ensure the timely delivery of customer data and any additional analyses required for their decision-making.
- Support customers during onboarding and address ongoing questions about using the Nomic data portal.
- Gain valuable insights into customers’ research questions and relay them to the Nomic product team to improve and develop new analysis tools.
This is an exciting opportunity to make a tangible impact on our ambitious quest to advance our understanding of biology.
About Us:
Nomic was founded with a simple yet ambitious goal: to make biology easier to measure. We’ve developed nELISA, the world’s highest-throughput proteomic platform, by tackling some of the toughest challenges in protein profiling through a combination of DNA nanotechnology, high-dimensional flow cytometry, lab automation, and machine learning.
Since spinning out of McGill University, we’ve partnered with dozens of top-tier drug discovery groups, including six of the top ten pharmaceutical companies, and have profiled over 60 million proteins from more than 400,000 samples to date.
We recently closed a $42M Series B round, enabling us to scale rapidly to meet growing demand and expand our platform’s capabilities. You can read more in our latest press release. Our state-of-the-art facility can process over 2.5 million samples annually, generating 500 million protein assays.
We’re a diverse team of engineers, scientists, and problem-solvers who thrive on tackling difficult challenges with first-principles thinking. We leverage the latest scientific and technological breakthroughs to drive our mission forward.
About You:
You enjoy collaborating with customers to understand their needs, transforming their feedback into intuitive data visualizations, and helping them make data-driven decisions.
You are highly organized, detail-oriented, and thrive in a fast-paced, customer-focused environment. You excel at managing multiple projects and meeting deadlines with minimal supervision.
Key Responsibilities:
- Ensure timely delivery of customer data after generation and quality control.
- Generate standard data reports for all customer projects.
- Onboard customers to the Nomic data portal and provide ongoing support.
- Act as a user tester for the Nomic portal.
- Serve as the voice of the customer by reporting bugs and suggesting new features based on customer feedback.
- On-going collaboration with Data team for troubleshooting and improvements
- Custom data analysis pipelines for internal improvements (quality control, quality assurance, internal collabs) and for unique customer requests in collaboration with product management development.
Skills and Qualifications:
To succeed in this role, we are looking for the following qualifications and skills:
- Education: Master’s degree in Life Sciences, emphasizing data interpretation and analysis, with 2+ years of data analysis coding experience (python preferred). A degree in bioinformatics or data science is a plus. Statistical data analysis knowledge and basic data analysis methods is a must (PCA etc).
- Customer Experience: 1+ year of proven experience in service-oriented, customer-facing roles. Working with customer DTA/DTS is a plus.
- Communication Skills: Strong written and verbal communication abilities.
- Collaboration: A team player who thrives in a diverse, cross-functional environment.
- Prioritization & Multitasking: Ability
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