Job Opportunities API

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, Crypto.com http://Crypto.com, General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024). HackerOne is at a pivotal inflection point in the security industry. Offensive security is no longer optional – it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, HackerOne stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world’s top organizations. HackerOne Values HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. CUSTOMER SUCCESS ASSOCIATE LOCATION : PUNE, INDIA WORKING MODEL : IN-OFFICE WORKING SHIFT : UK-SHIFT CUSTOMER SUCCESS ASSOCIATE The Customer Success Associate is responsible for managing a digital approach to a large book of business. You will work with a shared portfolio of accounts across the customer lifecycle - ensuring a high-quality experience, strong retention, and growth opportunities. This includes supporting renewal conversations and aligning customers with the value of HackerOne's solutions as they evaluate their ongoing investment. You’ll collaborate closely with internal HackerOne teams to improve the customer experience and product suite, and you’ll help evolve the customer journey through scalable, tech-touch engagement strategies. The Customer Success team crafts great customer experiences by being our customers’ most trusted advisors for building successful security programs on HackerOne. We are the bridge connecting our Customers, Company, and Community to a safer internet. By investing in innovation, expertise, and elevated experiences, we deliver value, maximise retention, drive growth, and cultivate advocacy. What You Will Do - Leverage customer data, program metrics, and benchmarks to identify engagement opportunities, monitor account health, and take action that drives customer adoption, retention, and growth through Data-Driven Decision Making. - Contribute to the team’s library of campaigns, playbooks, and standardised processes, leveraging AI First tools and automation where appropriate to drive efficiency, consistency, and scale across the customer lifecycle. - Serve as a liaison between customers and internal HackerOne teams (Sales, Engineering, Triage, and others) to ensure milestones, expectations, and customer outcomes are achieved through effective cross-functional collaboration. - Support customers through escalations and provide timely updates on progress toward resolution, adapting to changing priorities and customer needs with Change Agility while maintaining a high-quality customer experience. - Manage a defined