Job Opportunities API

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Customer Service Representative to join their team in Porto . Position: Customer Service Representative Location: Porto, Portugal Work model: on-site Employment type: fixed term (6 months) with possibility of extension / permanent contract Remuneration: Base salary   DUTIES AND RESPONSIBILITIES: Conduct high-volume outbound calls to engage creator leads and promote the benefits of the platform’s monetisation features Guide creators through the complete onboarding and activation process to ensure a smooth transition into the monetisation ecosystem Support creators with the technical setup required to activate monetisation features Apply consultative sales and negotiation techniques to overcome objections and drive successful onboarding outcomes Build strong relationships with creators through professional and proactive communication via phone and email Follow standard operating procedures (SOPs) to ensure accurate data validation and account security Achieve individual conversion targets while maintaining agreed service levels and quality standards Maintain accurate records of customer interactions and onboarding activities within internal systems.   REQUIREMENTS: Native or near-native German or Italian , both written and spoken (C2) Good command of English, both written and spoken (B2) Previous experience in telemarketing, outbound sales or a contact centre environment is preferred Experience handling high-volume outbound calling campaigns Strong sales, persuasion and negotiation skills Excellent communication and relationship-building abilities Familiarity with social media platforms and a basic understanding of digital advertising Customer-focused mindset with the ability to build trust and influence decisions Ability to adapt quickly in a dynamic and fast-paced environment Strong organisational skills with attention to detail Ability to achieve KPIs, conversion targets and quality standards.   OFFER: Comprehensive onboarding and training programme Career development opportunities within a global outsourcing organisation International and multicultural working environment And many more!