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Company Overview Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike®  for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel. About Us: Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist®, and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel. Position Summary: As the Customer Service Representative, you will be responsible for providing world-class service and assistance to our D2C customers, specialty stores, and internal sales teams. This is a high-impact role that ensures the seamless flow of orders and financial adjustments across our digital and wholesale channels. You will act as a critical liaison between the SVP of Sales and various operational departments—including credit, shipping, and billing—to resolve discrepancies and optimize the customer journey. Key Responsibilities: Order Management & Allocation: Immediately allocate incoming orders and manage EDI transmittals, contacting customers directly to resolve any necessary modifications. Account Support: Manage major accounts and assist specialty stores with re-orders, availability checks, order extensions, and status updates. Financial Administration: Issue credit memos, manage return authorizations (RTA), and facilitate the copying of invoices to ensure financial accuracy. Sales Support: Work closely with the SVP of Sales and the broader sales team to run reports, check inventory, and manage bulk orders to ensure timely shipping. System Maintenance: Maintain and clean up the OR83 report through regular revisions and modifications; enter web and sales orders via Sowes and Essentus. Operational Assistance: Support office operations by managing supply inventory, assisting with reception duties, and coordinating with the Miami team for order entry and modifications. Qualifications: Experience: 5+ years of experience in customer service or the retail industry. Education: Bachelor’s degree is preferred. Technical Skills: Advanced proficiency in Excel and Word; experience with Essentus, Business Objects, and Web-based ordering systems is highly preferred. Operational Knowledge: Solid understanding of EDI transmittals, order allocation, and RTA processes. Availability: Flexible schedule with the willingness to work overtime as needed to meet business demands. Personal Attributes: Adaptive Multi-tasker: Proven ability to handle high-pressure situations and manage conflicting priorities with a "can-do" attitude. Detail-Oriented & Analytical: Exceptional accuracy in record-keeping and identifying discrepancies within high-volume reports. Collaborative Communicator: Excellent interpersonal skills with the ability to work seamlessly across different departments and hierarchy levels. Decisive Problem Solver: Ability to make quick, appropriate decisions that benefit both the company’s bottom line and the customer experience. What’s In It For You? Comprehensive