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Anteris® Technologies is a global structural heart company dedicated to revolutionizing cardiac care. With offices in Minneapolis, MN, US; Geneva, Switzerland; and Brisbane and Perth, Australia, we have a growing and inclusive team. Our mission is to forge new frontiers in cardiac care by pioneering science-driven and measurable advancements to restore heart valve patients to healthy function. Transcatheter Aortic Valve Replacement (TAVR) technologies were originally designed for older, high-risk patients. Today, younger, more active patients need a better solution that will not just open and close but restore healthy heart function. We seek to restore healthy blood flow patterns by creating the world’s first biomimetic TAVR valve, DurAVR® THV. This cutting-edge valve, incorporating our proprietary ADAPT® anti-calcification technology, is designed to mimic the natural function of a healthy heart valve. The Customer Service Representative (CSR)  supports customers, internal stakeholders, and supply chain operations by managing orders, coordinating shipments, and serving as a key point of communication. This role plays a critical part in ensuring accurate order fulfillment, timely delivery, and clear documentation while adhering to FDA, ISO 13485, and company quality system requirements.   Reporting to the  Supply Chain Manager , this role works closely with Planning, Manufacturing, Warehouse, Quality, and Logistics teams to maintain seamless order ‑ to ‑ delivery execution.   This will be a fully onsite M-F position at our Maple Grove, MN location. Primary Duties and Responsibilities   Customer Order Management   Processing customer orders accurately and in a timely manner   Reviewing orders for completeness, pricing accuracy, product availability, and compliance requirements   Entering and maintaining order details within ERP or order management systems   Communicating order acknowledgements, updates, and changes to customers   Supply Chain & Logistics Coordination   Coordinating with Supply Chain, Warehouse, and Logistics teams to ensure on ‑ time shipment of products   Monitoring order status and proactively addressing delays, backorders, or discrepancies   Supporting domestic and international shipments, including required documentation   Assisting with returns, replacements, credits, and repair orders in accordance with approved procedures   Customer Communication & Support   Serving as a primary point of contact for customer inquiries related to orders, shipments, and product availability   Providing clear, professional, and compliant communication with customers and internal teams   Escalating issues, service interruptions, or potential risks to the Supply Chain Manager as appropriate   Documentation & Compliance   Maintaining accurate customer and order records in accordance with Good Documentation Practices (GDP)   Ensuring all activities comply with FDA QSR, ISO 13485, and company quality system requirements   Supporting audits and inspections related to order processing, customer records, and traceability   Continuous Improvement & Team Support   Identifying opportunities to improve order accuracy, communication, and customer satisfaction   Participating in process improvement initiatives across customer service and supply chain functions   Supporting cross ‑ functional collaboration to improve customer experience and operational efficiency   Work Envi ronment   Work is performed in a warehouse and office setting Frequent computer and phone use