Job Opportunities API

In Australia, Dabble has been operating a licensed sportsbook under the NTRWC since 2021. We're here to deliver extraordinary - with a truly immersive socialised betting experience designed to provide evolutionary entertainment to our punters via genuine interaction and engagement. We have office hubs in Darwin, Melbourne, Brisbane, Sydney, Adelaide, and Albury. While we support remote-friendly work, we also encourage our people to take advantage of our national network of offices, offering cross-office sponsored flights year-round to promote collaboration and connection. Our global operations span multiple markets, including our innovative Daily Fantasy Sports app servicing the United States which launched in 2023, and our latest launch into the UK in 2025! We are a team of highly driven enthusiasts and we are looking for our next Dabbler to join us as we continue in our journey. Dabble Culture Dress for your day so you can focus on what matters Switch up your office, work from home, work from wherever helps you to deliver Genuine, like-minded team of visionaries. We welcome ideas big and small! Scheduled focus time to encourage deep thought Our annual convention, Dabblecon, brings us all together to celebrate our successes and plan continued evolution over the coming year Each day is led through upholding our core Values: Fun, Celebratory, Community, Evolutionary and Focus Dabble Perks Five weeks of paid annual leave for all Dabblers Paid parental leave for both primary and secondary caregiver We encourage you to visit our network of offices: sponsored flights available to staff and spouse/immediate family Flexibility with working hours to accommodate our cross-country employee base: you are free to manage your own time Your wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support and more Up to 10% annual cash bonus based on Company performance metrics Dabble Day Dividend: all Dabblers split the day’s revenue evenly on our birthday each year. You share the workload, why shouldn’t you share the reward? Overview At Dabble, our customers are at the centre of everything we do. As a Customer Service Agent, you'll play a key role in delivering outstanding support across live chat, email and phone while ensuring every interaction is handled with professionalism, empathy and efficiency. Working closely with teams across Customer Operations, Trading & Risk, Product and Technology, you'll help resolve customer enquiries, support responsible gambling initiatives and contribute to continuously improving the customer experience. Primary Location This role is currently open to all locations within Australia. Responsibilities Deliver exceptional customer support across live chat, email and phone. Resolve customer enquiries, complaints and escalations with professionalism, empathy and efficiency. Accurately investigate, document and track customer interactions to ensure timely resolution. Identify and escalate suspicious activity, potential fraud and policy breaches in line with compliance requirements. Work closely with Trading & Risk, Product and Technology teams to share customer feedback and contribute to continuous improvements. Champion the customer experience by advocating for customer-first solutions across the business. Support Dabble's Responsible Gambling obligations by identifying and responding appropriately to at-risk customer behaviour. Maintain up-to-date knowledge of Dabble's sports betting and gaming products to provide accurate, confident support. Assist with wider operational initiatives and provide support across Customer Operations when required. Skills & Qualifications Experience in a customer service role with a passion for delivering exceptional customer experiences. Experience within the