Job Opportunities API

Customer Service Advisor Leeds Office Full Time About Zuno When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives. Zuno offers… A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties. A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers. Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression. Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products. Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved. Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group The Role Resolve customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner. Help resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues. Provide customers with accurate information about products and services ensuring a good customer outcome. Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service. Update Zuno admin platform regularly to ensure all information is being recorded correctly for each customer interaction. Handle and manage through to a satisfactory resolution any emails from the customer service inbox Adhere to all relevant legislation, industry regulations and Company policies and procedures. Who we are looking for: 12 months plus experience working in a Customer Service Role, with excellent verbal communication skills. Experience in delivering a right first-time good outcome for a customer. Experience of working in a fast paced, vibrant and at times, pressured environment. Familiar with owning a customer enquiry/complaint through to resolution. Understanding of a positive customer experience. Caring and compassionate nature. Confidence in working on your own initiative as well as within a team environment. Driven to deliver a good outcome for customers. GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in written communication. Patient and committed to excellence. Active listening skills. Benefits: 30 days annual leave + bank holidays Private medical cover with Aviva* 4 x salary Death in Service cover with Zurich* Paid 6 months maternity pay after a year of service Paid paternity pay after a year of service Salary sacrifice pension matched up to 6% Ongoing training & development opportunities Social events *After probationary period