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Customer Relations Executive

Ebury
CompanyEbury
CategoryCustomer Support
LocationDüsseldorf
RemoteOn-site (inferred)
EmploymentNot stated
LevelNot stated
SalaryNot stated by the employer
Posted28 Jul 2026
Last verified30 Jul 2026
SourceEmployer career page (greenhouse)
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Description
Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Client Relations Executive Ebury Düsseldorf - Office based We are looking for a Client Portfolio Manager in our Düsseldorf  Office, with proven dealing, trading and account management experience. The successful candidate will manage a portfolio of clients taking responsibility for trading account set up, relationship management and deal execution. Our CREs offer expert and bespoke suggestions and ideas to our clients, providing them with strategies to minimise their FX risk challenges. They plan, structure and execute deals, giving our clients the best value while contributing to Ebury’s growth.  Our best CREs go on to head up and train teams, making sure the next generation are inspired, motivated and proficient in their roles. What you’ll do as a Customer Relations Executive Manage a portfolio of corporate clients, executing a range of different products, including FX hedging, payments and cash management. You’ll upsell Ebury’s broad product capabilities, ensuring a best-in-class client proposition. Collaborate with a large, successful sales team to assist in business origination. Understand clients' business environments, strategies, and industry to provide the best solution for their situation using Ebury's large product suite. Know and understand the competition's capabilities and gaps to better position Ebury’s Banking solutions. Deliver on specific KPIs, including repeat and new business revenues, reducing client churn, upselling cross-selling multiple relevant products and increasing wallet-share.  Building and maintaining strong client relationships through client meetings, confidently and professionally presenting ideas, proposals, and updates to clients. Expand existing business and provide feedback to technology and product managers. Originate new business via networking with existing clients for business referrals. What you’ll need Strong Financial Services experience in a sales or relationship management role. An established network of contacts is a distinct advantage. Experience of working in an established FX institution and/or commercial bank, or selling other financial instruments to SMEs and corporate clients Solid understanding of relevant compliance requirements. Academic background in Business or Finance is a plus Exceptional communication skills, able to win commitment and buy-in. Sophisticated technical ability; statistical/fundamental analysis & risk management practices  Proven record of identifying and pursuing new business opportunities (upselling, cross-selling, new client acquisition) Skilled negotiator, able to build and leverage relationships at senior levels. Fluency in german and strong business-level English Why Ebury?  Generous commission structure and unlimited earning potential  An impressive product suite including SPF with more innovative and cutting edge products. International development opportunities including attending global Boot Camps. Career development and progression: Some of our most experienced CPMs with exceptional FX knowledge move into leadership and coaching positions. Dedicated Mentorship: Learn directly from experienced Client Portfolio Managers who are invested in your success. Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. Dynamic & Supportive Culture: Work in a collaborative
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