Job Opportunities API

About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in Toronto and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more. We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch. Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning! THE ROLE You won't be managing customer relationships. You won't be running support or doing CS work yourself. You'll be the operational infrastructure behind everything that happens after a customer goes live: the systems, the playbooks, the data, and the processes that make CS, support, and the commercial post-sale motion run well. This is a broader role than the title might imply. It spans CS operations, support operations, NRR modeling and renewal forecasting, and customer advocacy. The common thread is that all of it lives in the same part of the customer lifecycle, and all of it needs an owner who understands how the pieces connect. We're hiring for someone who can hold that breadth without losing depth. Strong candidates will understand what renewal pressure actually feels like, what CS teams need to manage a book of business well, and what it takes to build operational infrastructure that earns trust from the people using it.     WHAT YOU'LL OWN Post-sale operating strategy & cadence: Build and maintain the CS operational infrastructure: health scores, renewal forecasting, expansion tracking, churn risk identification, and QBR standardization. Design playbooks for the moments that matter most: onboarding completion, expansion signals, renewal, and churn risk escalation. NRR strategic infrastructure: Own the commercial data layer & strategic inputs for the post-sale business: renewal forecasting by account, segment, and cohort; NRR modeling across gross retention, expansion, contraction, and churn; ARR bridge reporting; and expansion pipeline tracking. Make NRR reportable and auditable in a way that holds up in investor conversations. Support operations: Build the operating infrastructure for the support function: ticketing systems, SLA frameworks, escalation workflows, and tooling. Ensure support data connects meaningfully to CS and product. Customer reference program: Own the customer reference process end-to-end: identification, activation, tracking, and maintenance. Work with CS to make the program systematic and ensure references are available when sales and marketing need them. Post-sale reporting: Own the reporting suite across CS, support, and the commercial post-sale motion. Surface insights, not just numbers. Partner with the Head of Strategy & Operations on board-level narrative for retention and NRR.     HOW YOU'LL WORK This role sits inside the Strategy & Operations function with a cross-functional remit that spans CS, support, finance, and sales. You'll be embedded across those teams: attending stand-ups without running them, building health score frameworks with CS leadership rather than for them, designing NRR models in close collaboration with finance. Over time, the person in this role will be a meaningful voice in how Abacum approaches the post-sale commercial model strategically NRR drives growth at our stage and is one of the numbers investors look at most closely. You'll have a genuine opportunity to define the operational inf