Job Opportunities API

About Charlotte Tilbury Beauty  Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing.  Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.  We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.  About the role The Customer Insight team powers customer-centric decision making across Charlotte Tilbury, turning data into the insight that shapes our growth strategy. We bring together customer, digital, trade and market signals to understand how our customers discover, shop and stay loyal to the brand, and how we can serve them better at every step. The Customer Intelligence Lead is a pivotal role in this team. Reporting to the Head of Customer Insights, you’ll own the day-to-day Customer Intelligence agenda setting priorities, defining how we measure customer performance, and ensuring insight is embedded into key commercial and marketing decisions. You’ll balance hands on analytics with leadership and influence. You’ll lead complex analysis and modelling yourself where needed, while guiding a mid-weight Customer Intelligence Analyst and partnering with Data Science, Data Engineering, CRM, Digital and Marketing teams. Your work will shape how we acquire, retain and grow customers globally, and you’ll be a visible, trusted voice on customer performance for senior stakeholders across the business. As a Customer Intelligence you will The role covers the full customer insight lifecycle, from framing the right questions through to embedding recommendations and measuring impact. Responsibilities include Shaping and delivering the Customer Intelligence strategy , working with the Head of Customer Insights to define the roadmap, priorities and standards for customer insight. Owning customer metrics, frameworks and performance reporting , defining and governing KPIs such as acquisition efficiency, retention, loyalty, LTV and churn across channels and markets. Leading high-impact analysis and advanced analytics , running complex customer analysis, segmentation and propensity/LTV modelling to inform targeting, personalisation and optimisation activity. Translating insight into strategy and action , turning complex data into clear stories, recommendations and test-and-learn plans for senior stakeholders across CRM, Performance Marketing, Trade, Product and Finance. Shaping customer data foundations and tooling , partnering with Data Engineering and Data Science to ensure the architecture, data pipelines, models and tools provide a reliable, joined-up view of the customer and robust measurement. Line management of a Customer Insight Analyst , setting goals, prioritising workload, reviewing outputs and c