Job Opportunities API

About MealSuite  MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.  About the Role   We’re looking for a  Customer Implementation Trainer  to join our  Customer Implementation team . Reporting to the  Team Lead, Implementation Training , you’ll be the subject matter expert on MealSuite’s software, delivering top-notch training for our customers and partners to ensure usability and account setups through exceptional customer service.  Please note that this is a bilingual role and working professional knowledge of French is required.   What You’ll Do  Be the training & configuration expert  – create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed.   Collaborate cross-functionally  – work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete.   Communicate with stakeholders  – clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.   Assist with troubleshooting  – work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.    Champion our product  – educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process.     What You Bring  In-depth knowledge of MealSuite products   Experience delivering training, ideally with a highly complex product or subject matter   1+ years of hands-on experience in customer implementations and training within a SaaS environment  Exceptional professional relationship building and maintenance through active and empathetic listening, as well as engaging written and verbal communication.   A genuine excitement about engaging with people and demonstrating how to use highly complex software in a simple and thorough manner    Ability to thrive in a collaborative, fast-moving environment   Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)    Compensation:  $64,400–$77,300 CAD per year / $62,800–$75,300 USD per year    This role requires working onsite in our  Cambridge OR Dallas  office  two days per week . If you’re more than an hour away, apply anyway we’re open to discussing options.    Why You’ll Love Working Here    Unlimited paid time off  – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.    Retirement savings support  – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.  Health benefits  – this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.   Hybrid flexi