Customer Experience Representative
Protective
| Company | Protective |
| Category | Customer Support |
| Location | Farmers Branch |
| Remote | Hybrid |
| Employment | Full-time |
| Level | Not stated |
| Salary | USD 21–22 |
| Posted | 13 Jul 2026 |
| Last verified | 30 Jul 2026 |
| Source | Employer career page (lever) |
Description
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
We are seeking dedicated professionals who are passionate about delivering exceptional service and making a difference in the customer service process.
At this time, a Customer Experience Representative(CX Operations Specialist) is needed to assist with loading and balancing all incoming contracts and payments into the administrative system in a timely manner. Assists with customer and dealer cancellations and contract inquiries. Works under immediate supervision, relying on instructions and pre-established guidelines to perform job functions. In this role, you play a crucial role in protecting the interests of the administration company by following the guidelines of each contract Protective administers while providing knowledge to the customers and dealers.
Work Schedule: Monday- Friday, 8:00am - 4:30pm CST.
** LOCAL APPLICANTS WILL BE CONSIDERED FOR INTERVIEW (Farmers Branch, Dallas area applicants) **
Starting range of pay: $21.00 - 22.00 per hour, depending on experience! Protective offers a Comprehensive Benefits Package!
Applicants considered for interview with have:
Have the ability to work in a fast-paced environment
Be proficient in Microsoft Office programs such as Outlook, Excel, and Word
Be detail-oriented, accurate, and highly organized
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