Job Opportunities API

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. About the role We're looking for a builder to take Halter's US customer experience team into its next chapter. The team has been up and running for about a year, and now we need someone who can scale it, sharpen it, and push its operational maturity forward, driving performance through customer experience, data, automation, and AI. You'll own the day to day experience for every rancher and producer who reaches out to Halter across the US, and you'll be the person who decides what great, efficient support looks like for this region as it grows. Could it be a bit of you? You've grown or scaled an operation in a start-up environment before, you know the difference between running a team and optimising one. You're customer obsessed in a way that shows up in how you talk, not just what you say. You default to understanding the producer's world first, whether that's a rancher moving cattle across open range or a producer managing a tight daily schedule. You're genuinely excited by operations and by using AI and automation to make a team faster and sharper, not as a buzzword, but as a real lever you'll pull daily. You know when human beats automated too, you drive efficiency where it helps the customer, but you protect and elevate the human experience where it matters, you're not chasing automation for its own sake. You know that scaling doesn't mean everything needs a process, you're just as ready to drop the framework and get scrappy when a customer needs something solved right now, as you are building the system that stops it happening again. You might find yourself coaching a specialist through an emotional call with a farmer who's lost cattle one moment, and reworking an automation flow with the AI team the next. Up for the challenge? Let's talk. What your day could look like - You'll hire, onboard, and develop Halter's CX Specialists in the US as the team scales. You'll run the routines that keep a team sharp, coaching, 1:1s, quality reviews, and you'll raise the bar on performance and culture as headcount grows. - You'll step in on the complex, high-stakes, or emotionally charged tickets, whether it's a rancher's herd or a producer's operation on the line, and you'll use t