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Customer Experience Development Professional

Trendyol
CompanyTrendyol
CategoryCustomer Support
LocationBucharest
RemoteHybrid
EmploymentFull-time
LevelNot stated
SalaryNot stated by the employer
Posted19 Mar 2026
Last verified30 Jul 2026
SourceEmployer career page (lever)
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Description
About the Team At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team. As a Customer Experience Development Professional, you will be central to enhancing the end-to-end customer journey with a focus on NPS and quality. You will act as the voice of the customer, mapping experiences, identifying pain points, and turning feedback into actionable improvements. Your role combines proactive solution design, competitor benchmarking, and KPI tracking to ensure a continuous “customer-first” approach across the company.
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