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Customer Experience Advocate

protective
Companyprotective
CategoryCustomer Support
LocationNebraska - Virtual
RemoteRemote
EmploymentFull-time
LevelNot stated
SalaryUSD 42k–45k
Posted1 Jul 2026
Last verified2 Aug 2026
SourceEmployer career page (lever)
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Description
The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. At Protective Life, our Customer Experience Advocate Team (CXAT) plays a vital role in delivering exceptional service and support for our policyholders and partners. As a Customer Experience Advocate, you will be the trusted resource for handling inquiries that require in-depth product knowledge and precision. This position calls for strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. You’ll interpret customer needs, provide accurate resolutions, and exercise sound judgment while managing sensitive information--all while contributing to our mission of creating a positive, professional experience for every customer interaction.
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