Customer Engineer, Enablement
Langchain
| Company | Langchain |
| Category | Uncategorised |
| Location | San Francisco |
| Remote | Remote |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 1 Aug 2026 |
| Last verified | 3 Aug 2026 |
| Source | Employer ATS (ashby) |
Description
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT US:
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
Today, LangChain, LangGraph, LangSmith, and Agent Builder are used by teams shipping real AI products across startups and large enterprises. Millions of developers trust LangChain to power AI teams at companies like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
ABOUT THE TEAM
The Enablement team works directly with companies building AI agents for production, getting new LangChain customers off to a fast, confident start. We own onboarding and instructor-led education for our customers, and run focused advisory sprints for accounts that need deeper support on architecture and evaluation.
ABOUT THE ROLE
You'll set the technical foundation for every new customer — teaching their teams to build effectively on the platform and advising on agent development and evaluation as they go.
You are someone who's built real agent systems, can defend the tradeoffs in them, and genuinely loves teaching, whether that's a live workshop for 50 engineers or a 1:1 debugging session with one stuck developer. You'll also build the internal agents and tools that make the Enablement team itself more efficient.
WHAT YOU’LL DO
- Own onboarding and education for new enterprise customers to get them building effectively on the platform, fast
- Design and run live, hands-on workshops that build real product fluency, not just familiarity
- Run focused, time-boxed advisory sprints for customers working through architecture or evaluation challenges
- Build internal agents and tools that streamline how the Enablement team operates — automating our processes so the team scales without just adding headcount
- Create enablement assets (tutorials, reference implementations, best-practice guides) that scale beyond 1:1 time
- Act as the voice of the new customer inside LangChain, feeding friction points back to P