Job Opportunities API

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. ***This role is a remote role open to candidates currently residing in Poland*** We are seeking a Customer Data and Process Analyst to support the success and renewal of a large portfolio of small-to-mid-size customers (“long tail”) within our SaaS platform. This role is designed for high efficiency, operational excellence, and fast impact through data-driven prioritization, structured workflows, and standardized processes, rather than high-touch account management. While the main focus of this role will be long tail customers, there will be a significant element of maintaining high-quality customer data and operational accuracy across the broader portfolio.    The ideal candidate is detail-oriented, analytical, and highly coachable, with an interest in working with data, systems, and dashboards in a SaaS environment. HOW WE’LL BE WINNING TOGETHER DAY TO DAY Customer Portfolio Operations (Scaled) Manage a high-volume portfolio of long-tail customers across DACH and Europe Deliver success primarily through one-to-many and digital channels (webinars, in-app messaging, campaigns, knowledge base, community) Prioritize actions using health scores, usage data, and system-driven signals Serve as the primary point of contact for transactional, lower-touch customer interactions    Renewal & Retention Support structured renewal processes for long-tail accounts Identify churn risks early using data signals and usage trends, and execute predefined mitigation actions  Collaborate with Sales and Account Management on commercial actions when needed Customer Education & Enablement   Design and support scalable training formats (group sessions, tutorials, playbooks) Maintain and improve self-service and knowledge resources  Enable customers to independently operate the platform Data-Driven Customer Management   Analyze product usage, engagement signals, and support trends to identify patterns  Monitor dashboards and customer data to flag risks, gaps, or opportunities at scale Contribute insights to improve health scoring, segmentation, and reporting  Commercial & Operation Hygiene on wider portfolio Review customer contracts, order forms, and amendments to ensure all products, data domains, recipients, and entitlements are correctly reflected in internal systems Validate that customer licenses, usage rights, and service entitlements are accurately provisioned and aligned with contractual agreements Execute data validation and cleanup tasks within structured workflows  Maintain high data quality standards in Salesforce, including: Account and opportunity hygiene Correct product, SKU, and entitlement mapping Accurate