Job Opportunities API

WHO WE ARE: At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness.  We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday. With 74% https://www.zayzoon.com/the-state-of-employee-financial-wellnessof ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees. ZayZoon was also recognized for its growth in the 2025 Deloitte Technology Fast 50 https://www.newswire.ca/news-releases/deloitte-canada-unveils-2025-technology-fast-50-tm-program-winners-as-tech-resilience-powers-cross-country-innovation-886643713.html, 2025 Deloitte Technology Fast 500 https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2025-technology-fast-500-rankings.pdf, and top-10 growth companies in Canada by CIX awards https://calgaryherald.com/business/local-business/parker-zayzoon-partners-provide-earned-wage-access. Our recent funding extension has raised our Series B funding round to nearly $50 million USD https://calgaryherald.com/business/local-business/parker-zayzoon-partners-provide-earned-wage-access 🎉  Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees. You might see a few cities listed, but no need to be in any of them! We’re fully remote and hire across Canada and the U.S. About the role: At ZayZoon, we've built a financial empowerment platform that helps businesses of all sizes make a real difference in employee financial wellness. The people on our Customer Care team are a direct, human connection between that mission and the employees we serve - when someone reaches out with a question or a problem, you're the person who makes sure they walk away feeling heard, helped, and taken care of. In this role, you'll own the full support experience across in-app chat and email, troubleshooting complex inquiries and knowing when to loop in the right people internally. Just as importantly, you'll be a real voice for our customers inside ZayZoon - surfacing patterns, flagging friction points, and bringing insights to the product, finance, and legal teams that shape how we build and improve what we offer. If you're someone who genuinely cares about getting things right for people and gets curious when something doesn't add up, this is a role where that instinct has real impact. Please note: We have four positions available with fixed shifts. You'll need to be available for one of the following shifts: - Mon - Fri 12pm - 8pm MT [2 openings] - Wed - Sun 10am - 6pm MT - Tues - Fri 12pm - 8pm MT & Sat 10am - 6pm MT We'll try to match you to your preferred shift, but please only apply if you can commit to all the times listed above. Your impact: - You'll be the first point of contact for ZayZoon customers, providing thoughtful support and clear guidance through in-app chat and email. - You'll troubleshoot complex or sensitive inquiries end-to-end, escalating to the right internal teams when needed and following through to make sure nothing falls through the cracks. - You'll bring the customer perspective into the room, sharing patterns, surfacing feedback, and contributing insights that help our product and growth teams make better decisions. - You'll play an active role in process improvements within Customer Care, spotting what's working, what isn't, and helping build the systems that make the team stronger. - You'll stay curious about tools and technology relevant to the team, and bring your ideas forward - we want to hear them. You bring: - 3+ years of experience in a high volume, fast paced customer service or support environment, you know what it means to show up for p