Job Opportunities API

Join TRG Screen: Building World-Class Teams. One Expert at a Time. Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation? At TRG Screen, we're not just redefining how organizations manage their subscription expenses – we're shaping the future of the industry. With cutting-edge solutions and a commitment to excellence, we empower businesses around the globe to optimize their subscription investments and drive sustainable growth. Join us in our mission to revolutionize subscription management and make a meaningful impact on the way businesses access and utilize critical information. At TRG Screen, your talent and ambition will find a home, where opportunities for growth and advancement abound. About TRG Screen TRG Screen is the leading provider of market data and subscription management technology and automation solutions, tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management, usage management, compliance reporting, and comprehensive managed services, which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs at scale. For more than 25 years, TRG Screen has enabled businesses who rely on market data to monitor and strategically manage spending and usage of data and information services, including market data, research, software licenses, consulting and other necessary corporate expenses. TRG Screen solutions give decisionmakers full transparency into subscription spend and usage, enabling them to proactively manage subscription costs at scale, conduct more informed vendor negotiations, improve governance, and avoid unnecessary spending on these mission-critical business services. TRG Screen is headquartered in New York City, with offices in Europe and Asia, as well as a 24x7 client support center in Bangalore, India. TRG Screen is a portfolio company of Vista Equity Partners, one of the world’s largest and most respected private equity firms. Job Description:   TRG Screen  is  seeking  a highly motivated  Customer Care  Analyst with a passion for client advocacy and solving problems  with efficiency, accuracy, and empathy.   The core function of this job requires you to interact with  customers  daily via phone and email to help solve their issues  while providing  an optimal  customer experience .   To be successful you will need to have a passion for clients and technology, be great at troubleshooting technical issues, and be able to learn our proprietary software  to serve as a subject matter expert.   The Client Success  Customer Care  Analyst will report to the  Head of Customer Care .   Come join us and take advantage of this opportunity to make  a huge impact  on our clients by  assisting  them in getting the most out of TRG Screen’s  platform.     Responsibilities:    Deliver  timely  recommendations,  facilitating  end-to-end issue resolution, and providing  expertise  to ensure our customers are realizing  optimal  use from their platform access.   Serve as a customer  advocate ensuring issues and enhancement ideas get channelled  in a timely manner  through the proper workflow in our support ticketing system .   Provide a stellar customer experience and deliver high CSAT through your engagements.   Deliver always-on  expertise  as you stay knowledgeable about   current and ongoing product  features and  functionality,  providing quality feedback to our development team  regar