Customer Activation
Ajax
| Company | Ajax |
| Category | Customer Support |
| Location | New York City |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Not stated |
| Salary | USD 130k–160k |
| Posted | 26 Feb 2026 |
| Last verified | 30 Jul 2026 |
| Source | Employer career page (ashby) |
Description
Get in early at a hypergrowth AI startup and own the customer journey end-to-end!
You’ll get more responsibility than you can handle, guaranteed :-)
LOCATION
- Mon-Fri in NYC HQ (we learn best shoulder-to-shoulder)
ABOUT AJAX
Lawyers track their time in 6 minute increments. Lost billables and time cost them $100B/year.
Today, Ajax uses AI to automate timekeeping, find lost billables, and make lawyers’ days suck less.
Long-run, we’ll use data Ajax already processes - emails, docs, zooms, calls, browsing, and more - to file emails, automate reporting, manage firm profitability, preempt angry clients, and more.
Stage: We're well past product-market fit, with customers saying things like “this app saved my life” and “I’m divorcing my husband for Ajax.” We took a year to grow to $1M of ARR and just 3 months to add another million...we're well over $3 million today and still accelerating.
Team: We're a team of 10 right now. You'll be the fourth person in the activation role, joining Sophia Fein https://www.linkedin.com/in/sophia-fein-54a352198/ and Tyler Argov http://linkedin.com/in/tyler-argov-5387541b7.
TAKE IT FROM OUR CUSTOMERS
[https://app.ashbyhq.com/api/images/user-content/8954a814-6357-4a8b-b368-455b52d3852c/2d46a48a-7d2d-40ea-a3fd-607b49d99b89/image.png]
[https://app.ashbyhq.com/api/images/user-content/8954a814-6357-4a8b-b368-455b52d3852c/864aa0bc-b8c2-4ca0-ba4a-7140b013b798/image.png]
[https://app.ashbyhq.com/api/images/user-content/8954a814-6357-4a8b-b368-455b52d3852c/fbe5a0ec-2a4e-4478-adf0-465637c8530f/image.png]
[https://app.ashbyhq.com/api/images/user-content/8954a814-6357-4a8b-b368-455b52d3852c/9fd6f6e6-215b-4de3-b900-047c638379c9/image.png]
WHO YOU'LL BE WORKING WITH:
- Jack Weinberger https://www.linkedin.com/in/jackweinberger/ Founder, GTM (Yale, PE, Chief of Staff at Humming Homes https://humminghomes.com/about)
- Alex Weinberger https://www.linkedin.com/in/alex-weinberger Founder, Eng. & Product (Amazon, Founding Eng. at dub https://www.dubapp.com/)
- Roger Jin https://www.linkedin.com/in/roger-jin-96a12a76/ - Founding ML Engineer (Harvard, Carnegie Mellon, nference https://nference.com/)
- Sophia Fein https://www.linkedin.com/in/sophia-fein-54a352198/ - Founding Customer Activation (Mintz Levin https://www.mintz.com, KPMG https://kpmg.com/us/en.html)
- Tyler Argov http://linkedin.com/in/tyler-argov-5387541b7 - Founding Customer Activation (Investment Banking Analyst at Raine https://raine.com)
- Siyou Pei, Ph.D https://www.linkedin.com/in/sypei/ - Founding Product Engineer (UCLA Ph.D)
- Andrew Sheeler https://www.linkedin.com/in/andrewsheeler/ - Full Stack Engineer (Harvard, AngelList)
- Nat Fernelius https://www.linkedin.com/in/nat-fernelius-520666270/ - Full Stack Engineer (ML at EY)
- Tajus Gopal https://www.linkedin.com/in/tajus-g-473951272/ - SDR (Rippling)
WHY THIS ROLE IS CRITICAL
You’ll win pilots - the most important point in the customer journey:
Each new firm runs a pilot before subscribing. They only buy if users understand the app, feel supported, and see their preferences reflected in it. You’ll own the user experience and pilot outcomes.
You’ll drive referrals:
50% of our new sales come from referrals. Your work to make customers love Ajax will fuel this.
You’ll help Ajax scale:
Our pilots reliably get users to an “aha” moment (we’ve won 97% of our pilots), but it’s high-touch. We run kickoffs, coach users, customize settings, spot issues, build fixes, document ROI, and more.
By writing playbooks, automations, and reports that help us onboard more firms, you have the opportunity to directly double or triple our growth rate.
You’ll get room to run
You’ll have broad latitude to remake our processes, and your own role, as we grow. We don’t want rule-followers - we want to hire incredible people and give them lots of room to build.
If you succeed, you will be the reason Ajax grows 10x. Are you up for it?
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