Job Opportunities API

At Ten, our ambition is clear: to become the most trusted service business in the world. As the global leader in lifestyle management and concierge services, we support high-net-worth members through a proprietary technology platform and a global network of expert teams. We are looking for a CRM Manager who will take ownership of our CRM strategy and execution across key global regions, driving both day-to-day excellence and long-term innovation. This is a high-impact role combining strategic leadership, hands-on execution, and team management , ideal for someone who thrives in a fast-paced, data-driven, and customer-centric environment. What you’ll do Own and drive CRM strategy Lead the end-to-end delivery of CRM programs across Americas, EMEA, LAC, and APAC Translate business goals and customer insights into clear CRM roadmaps and actionable plans Champion a customer-first, value-driven CRM approach across the organization Act as the regional point of contact and escalation for all CRM-related initiatives Execute and optimize campaigns Oversee the planning, execution, and optimization of multi-channel CRM campaigns Drive lifecycle marketing initiatives including acquisition, engagement, retention, and reactivation Implement and scale test & learn frameworks (A/B and multivariate testing) Continuously optimize journeys, segmentation, and messaging based on performance data Leverage technology and data Work with leading CRM and marketing automation platforms ( e.g., Salesforce Marketing Cloud, Braze, Klaviyo or similar ) Use data (behavioral, transactional, preference-based) to drive advanced personalization Partner with technical teams to improve data flows, integrations, and tracking Monitor performance across key KPIs (engagement, conversion, retention, revenue) and translate insights into action Lead and collaborate Manage and develop CRM team members, fostering growth and high performance Collaborate with global stakeholders across marketing, product, and tech Act as a CRM subject-matter expert, promoting best practices and innovation Manage relationships with external vendors and CRM/ESP partners Requirements Proven experience as a CRM Manager or similar role, owning end-to-end CRM programs Strong hands-on experience with enterprise-level CRM or ESP platforms (such as Braze, Klaviyo, etc.) Solid understanding of customer lifecycle marketing, segmentation, and personalization strategies Strong analytical mindset with the ability to turn data into actionable insights Experience leading teams and working with global stakeholders Strong project management and communication skills Results-driven, proactive, and comfortable managing multiple priorities What success looks like Scalable, high-performing CRM programs that drive measurable commercial impact Continuous improvement through testing, innovation, and data-driven decisions Strong alignment between CRM initiatives and broader business objectives A high-performing, engaged CRM team Benefits Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. Rewards designed around you: A competitive salary depending on experience Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office. Paid time away from work . Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tap