Job Opportunities API

ABOUT SOLACE Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here https://www.bloomberg.com/news/articles/2026-02-10/vcs-give-solace-health-1-billion-valuation-for-patient-advocacy-tech?accessToken=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzb3VyY2UiOiJTdWJzY3JpYmVyR2lmdGVkQXJ0aWNsZSIsImlhdCI6MTc3MDczMDg4MywiZXhwIjoxNzcxMzM1NjgzLCJhcnRpY2xlSWQiOiJUQThVUzhLR0NURzEwMCIsImJjb25uZWN0SWQiOiJBRDYxODI0MTc0ODM0MTk0QTRENUZFNzkwMzNGMDJGNSJ9.TE2pFUAOQAPMUXFlzoQ7zeJvctq7cSibbZqtIwhW-2U&leadSource=uverify+wall. ABOUT THE ROLE As a Conversion & Enablement Lead at Solace, you'll be responsible for systematically improving how patients move through our human-mediated funnel, from first contact to enrolled, active advocacy. This is a deeply hands-on position. You'll collaborate closely with our clinical team, channel managers, and data to design, test, and iterate on the scripts, training frameworks, and intake flows that drive booking rates, show rates, intake conversion, and match rates. This is not a training-deck role; it's about diagnosing real friction in human conversations, building repeatable systems to address it, and translating what you learn into measurable improvement, all held to the quality and compliance standards our patients depend on. You'll work directly with advocates and clinical stakeholders, help shape how Solace trains and develops its care team, and bring rigor to how we test, learn, and scale a human-first conversion motion. This role reports to the Senior Manager, Quality & Training, within our Customer Experience organization. WHAT YOU'LL DO - Own conversion optimization across key human funnel stages, including intake flows, advocate outreach sequences, onboarding touchpoints, and pre-visit physician scripting. - Analyze funnel-level data to identify drop-off points and friction, and translate findings into testable hypotheses. - Develop, iterate on, and maintain call scripts, objection-handling frameworks, and intake conversation guides in close collaboration with clinical and compliance teams. - Design and run structured A/B tests on conversation flows and outreach sequences, using call recordings and performance data the way a digital CRO uses heatmaps. - Build and maintain a prioritized experimentation backlog tied to business outcomes: booking rate, show rate, intake conversion, and physician performance and match rates. - Integrate all conversion work with our existing QA framework, so every script, experiment, and coaching change meets our quality and compliance bar rather than working around it. - Build training programs and coaching frameworks that equip our physicians and CX care team to convert patients, with particular sensitivity to the non-traditional sales identity of our care team. - Partner with clinical on scripting, compliance, and quality standards to ensure all conversion work meets regulatory and ethical requirements. - Track and report on conversion metrics by funnel stage, cohort, and channel, and use that data to drive continuous iteration. - Translate experiment results and training outcomes into clear recommendation