Job Opportunities API

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how. At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here. Controls Service Coordinator   Reports to: Controls Service Manager    FLSA Status: Non-Exempt     The Company   MPSW, a Meriton portfolio company, is one of the largest independent HVAC Equipment and Solutions providers in Arizona and New Mexico. Our company has offices in Phoenix, Tucson, Albuquerque, and El Paso with over 175 employees throughout Arizona, New Mexico and Texas. We are proud members of ASHRAE, ASPE, AEE, and others. We represent over 100 manufacturers, offering innovative systems with flexibility of equipment and solutions to best match each application. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient, value‐added solutions to their complex problems.     Our team is driven by our purpose: to provide comprehensive, innovative and flexible solutions for our industry partners while operating on a firm foundation of uncompromising character.  MPSW continuously strives to position ourselves as trusted allies who value reputation and partnerships above all.     The Opportunity   We are seeking an experienced Controls Service Coordinator responsible for coordinating, controlling, and directing activities of the controls service department and technicians. Must be detailed and customer service oriented and have excellent organizational skills. Position requires a high level of verbal and written correspondence with customers, technicians, supervisors, and the field. Must be able to work well with others in a fast-paced & high-volume environment.  Participation in other aspects of the Controls business as required. inventory, and training programs.     Responsibilities   Scheduling  of  filed  service labor and creation of labor bookings.   Add Service Accounts and Billing Accounts for new Controls Service Customers.   Ensuring customer satisfaction by over-communicating.   Creation of  Field Service Projects,  Work Orders (WO) ,  and POs for procurement.   Acts as the  1st Point of  c ustomer  c ontact  on service requests  received  by phone or email .   Dispatch Technicians   based on   urgency  of   the  request and availability of  part s  and labor.   Call customers as a reminder of next day appointments  and advise customers of schedule changes .   C ommunicate   expectations in scope and schedule  for Preventive Maintenance work  between customer and field staff .   Notify  s ales  staff  with  details on   customer requests for pricing on parts and services .   Coordination  of  additional  resources  with  other department managers  as needed.   Support Controls  s ervice  operations by producing system reports as requested by management.   Request and track material purchases  and delivery in support of Controls  s ervice  p rojects .   Update  required tec