Job Opportunities API

At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact.     We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy.    While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do.  Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.      We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…    A bit about the role… To provide first line support to both players and retailers within the agreed departmental KPIs and Gambling Commission requirements, ensuring that an optimum level of service is always delivered. This consists of handling contacts from all of Allwyn’s customers both inbound and outbound and ensuring completion of any associated actions that are required within agreed performance and quality measures.  What you’ll be doing… Identify customer requirements and where possible, resolve retail and player queries e.g. account issues, customer complaints and player system issues.  Undertake ad-hoc data entry if requested  Handle High Tier winner calls and deliver the agreed High Tier winner process, taking and transferring confidential information onto player or retail CRM systems/databases during the contact so that it can be referred to the Winner Services Team.  Be available for training as & when required  Act as an ambassador for Allwyn, using knowledge of the organisation and our offerings to promote Allwyn in a positive way at any given opportunity whilst achieving KPI’s set.    What experience we’re looking for… Awareness of the mechanics of all National Lottery games and products (Desirable but not essential)   Awareness of working in a highly regulated area  Demonstrates strong customer service skills  Ability to extract and input data into CRM systems in line with internal processes & awareness of GDPR.  Can work well as part of a team but also alone  Key Measures of Success: Achieving KPI’s set  Ability to navigate around Microsoft computer systems as appropriate   Understanding of the mechanics of all National Lottery games and products  Work with team manager on quarterly objectives agreed & set with line managers  Able to work under pressure within a highly regulated business with a drive for continuous development in role.    About us: We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better.  Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all. Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online.  If you need any assistance or a