Job Opportunities API

Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center. As a Concierge at Conrad Athens The Ilisian, you will be the ultimate source of local knowledge and assistance for our guests, providing them with a personalized and memorable experience. Your role is to engage with guests, anticipate their needs, and ensure their requests are executed with the utmost professionalism and care. Whether it’s securing hard-to-get reservations, arranging transportation, or providing detailed information about local attractions, you will be integral in enhancing the overall guest experience.   Responsibilities Deliver exceptional concierge services by providing personalized recommendations and responding promptly to guest inquiries. Efficiently manage guest check-ins and check-outs, consistently conveying warmth, professionalism, and hospitality. Coordinate and manage reservations for dining, local attractions, transportation, and exclusive experiences to enhance guest satisfaction. Maintain comprehensive and up-to-date knowledge of hotel amenities, local events, and prominent attractions in Athens. Attend to special guest requests with urgency and courtesy, ensuring a seamless and memorable experience. Establish rapport with guests during arrival and departure, actively soliciting feedback to continuously improve service quality. Collaborate closely with the Head Concierge and team members to streamline concierge operations and maximize guest satisfaction. Stay well-informed of local events, festivals, and cultural happenings to offer timely and relevant information to guests. Oversee inventory management of brochures, tickets, and other guest resources to ensure availability and accuracy. Uphold Hilton and hotel operational standards, fostering a culture of teamwork, professionalism, and service excellence. Requirements Minimum of 2 years’ experience in a concierge or customer service role within a luxury hotel environment. Strong knowledge of Athens and its offerings, including restaurants, attractions, and transportation options. Exceptional customer service skills with a friendly and approachable demeanor. Excellent communication skills, fluent in Greek and English; proficiency in additional languages is a plus. A proactive and problem-solving mindset with the ability to manage guest requests efficiently. Strong interpersonal skills to connect with guests and foster positive relationships. Ability to work various shifts, including weekends and holidays, as required. Basic technology skills, familiar with hotel reservation systems and concierge platforms. Benefits At Conrad Athens The Ilisian, you’ll be part of a world-renowned luxury brand where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members’ professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens). The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.