Job Opportunities API

Client Support Specialist Ohio / Remote Description We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Client Support Specialist Analyst at Civica You’ll love working as a Client Support Specialist at Civica because the role is an exciting opportunity for customer-focused problem solvers who enjoy combining technical expertise with meaningful client interaction. Working within a collaborative and supportive environment, you will play a key role in helping customers maximise the value of Civica’s software solutions while developing their own technical and professional capabilities. The position provides hands-on experience with application support, scripting, databases, and customer service in a fast-paced environment where learning and progression are encouraged. For individuals who thrive on analytical thinking, enjoy solving complex issues, and want to make a direct impact on customer success, this is an excellent opportunity to grow a long-term career within a respected and forward-thinking organisation. Deliver excellent customer service and application support in line with defined service levels and Civica values. Diagnose, troubleshoot, and resolve complex customer issues using a customer-centric approach. Maintain accurate records of customer interactions, work completed, and system changes in compliance with data protection and company policies. Follow Service Management processes, ticket handling procedures, and information security/compliance requirements. Continuously develop technical, customer service, and process knowledge to perform effectively in the role. Contribute to continuous improvement by identifying recurring issues, improving knowledge management, and suggesting process enhancements. Manage workload proactively while collaborating with team members to meet productivity, quality, and operational targets. Requirements High-level understanding of supported applications, features, and functionality. Proficiency in scripting languages or automation tools to improve support processes. Familiarity with database systems, including querying and data manipulation. Experience working with Local Government, SaaS environments or cloud-based applications specifically within Finance, Payroll or Income Tax. Strong verbal and written communication skills with both technical and non-technical stakeholders. Ability to manage, troubleshoot, and resolve incidents effectively within agreed timeframes. Experience coordinating escalations with developers and technical teams. Strong teamwork and collaboration skills in a technical support environment. Analytical and problem-solving skills with the ability to investigate and resolve complex issues. 1–3 years of experience in application support, with proficiency in Microsoft Office tools such as Word and Excel. We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right