Job Opportunities API

  Client Support Specialist Location: Columbus, GA (Hybrid) Compensation: Competitive base + benefits  We are looking for a  Client Support Specialist to support the team by effectively and efficiently managing all customer communication related to accounts receivable, accounts payable, recruitment and membership management activities. This position is expected to take initiative in training and  advising customer software users to  enhance service, financial operations, and Greek organizational performance. Each Client Support Specialist collectively manages the company’s main customer service inbox and  is responsible for  the prio ritization and completion of time sensitive tasks and reduction of response rate times for overall customer satisfaction.   What you'll do: Internal Communication   Initiate communication and follow up on customer tasks to the  Accounting  team relating to: Customer refunds, Member account adjustments , Customer financial products such as  purchasing cards, swipe devices, or local check printers, New or closing customer accounts, Funds transfer requests or bank info updates , or Financial report updates/troubleshooting   Communicate with the Customer Success team  regarding  any Greek customer accounts that need high priority attention.   Document in detail, all correspondence relating to chapter management.   External Communication   Receive and manage customer communication on all inquiries related to: Customer merchandise ordered and sold on the customer billing platform, Collection fee changes/updates , New member management , Billing cycle setup/updates , Officer/user transition and access management   Review chapter billing practices and chapter budgetary needs to make recommendations to enhance financial operations and to  comply with  FDCPA guidelines.   Review and make recommendations about chapter roster updates including member status discrepancies and adding new members.   Proactively review assigned customers and make recommendations about how Billing and Collections, Payables and other  OmegaFi  products and services may be able to enhance those operations.   Proactively  maintain  a thorough knowledge of each assigned national organizations’ details and reporting requirements   Customer Service   Develop and  maintain  relationships with Chapter Administrators, which may include undergraduate leaders, chapter/financial advisors and international headquarter leadership   Assist  clients with questions, problem solving and system or reporting issues   Field incoming member,  parent  and administrator calls  in accordance with   OmegaFi's  customer service philosophy   Respond  in a timely manner  to all voicemails and client communications   Cultivate,  maintain  and enhance the company's relationship with assigned clients   Interpret and forward employee and client requests,  concerns  and ideas  regarding  system enhancements to the  appropriate people  internally to research and discuss   Work flexible hours, including evenings and weekends.   Training   Facilitate system training and implementation programs  to  undergraduate and alumni officers.   Educate new officers about your supporting role in the partnership, explain your responsibilities, provide overview of the services their chapter  utilizes , and other services available   Assist  with sit-ins duri