Job Opportunities API

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world. Requirements Your main duties & responsibilities:  Own and manage a queue of support issues, prioritising effectively in a fast-paced, reactive environment with dynamic priorities  Monitor our data management platform, associated data pipelines and web applications working closely with Engineering colleagues to troubleshoot issues and provide timely support  Take ownership of issues from identification through to resolution, coordinating with internal teams and Clients, and ensuring clear, consistent communication throughout  Support the onboarding of new clients into our Data Analytics and Management products and web applications, including configuration of data ingestion, mapping, tracking, and dashboards and communicating expected product behaviours  Use Data Management hubs to configure and manage client environments, implementing changes, testing, and supporting new feature releases  Investigate and resolve issues across the full data lifecycle (collection, processing, and presentation) in data stores, integrations, and applications, identifying root causes and proposing fixes  Work across Technology teams to contribute to ongoing product and process improvements  Manage multiple concurrent issues, balancing priorities and making progress even when dependent on input from clients or other teams  Provide client-facing teams with clear insights into data quality, transformation integrity, and pipeline performance  Support User Access Management processes for Two Circlers and Client users  Ensure data is accurate and reliable for reporting, analytics, and client activation use cases  Ensure data security and compliance standards are upheld at all times    The ideal background and skills we are looking for include:  Experience or exposure to data-intensive environments, or a relevant degree  Foundational understanding of relational databases and SQL, with the ability to write and adapt queries to investigate data, and an appreciation of best practices for querying production systems safely and efficiently  Foundational understanding of web applications and how they are presented to end users, including how front-end behaviour, workflows, interface elements, and browser-based interactions impact the customer experience  Ability to produce clear, structured documentation that captures investigation steps, root causes, decisions, and repeatable processes  A proactive, self-starting mindset with a strong sense of ownership of tasks and outcomes and good judgment on when to work independently, collaborate, or seek support  Ability to manage and prioritise a varied workload, staying organised and effective in a reactive support environment  Curiosity and persistence in problem solving, with the ability to explore systems and data, learn new tools and concepts quickly, and build understanding beyond step-by-step guidance   Strong attention to detail, organisation, and time management skills  Strong communication ski