Job Opportunities API

“Together is growing fast, backed by strong investment and a clear vision to help organizations build impactful mentorship and development programs at scale. This is an exciting time to join a passionate team that cares deeply about making a difference. In this role, you’ll work with forward-thinking customers committed to developing their people, while shaping how we grow and scale as part of Absorb. You’ll have the freedom to learn, lead, and take on new challenges with real opportunities to advance your career. If you’re driven by purpose, love collaborating with great people, and want to build something that matters, you’ll feel right at home here.” - Jon Clement-Smith, VP Sales As a Customer Success Manager at Together, you'll play a pivotal role in helping organizations build thriving mentorship programs that drive meaningful employee growth and development. Owning the entire customer journey—from implementation and onboarding through adoption, value realization, and renewal—you'll partner with customers to turn their mentorship goals into measurable business outcomes. In this highly strategic, relationship-focused role, you'll help customers unlock the full potential of Together's platform, drive long-term success, and create experiences that make renewal a natural next step. Interested in hearing more about Absorb? Listen here: Absorb Culture - Absorb LMS https://absorb.wistia.com/medias/mgon9fo3e2?wvideo=mgon9fo3e2 What you’ll do: - Understand Together's mentorship software and apply software implementation best practices to launch mentorship programs. - Work with the employee data and file types such as CSV, Excel, and basic HRIS data that drive program builds, including CSV and Excel files and basic HRIS data. - Familiarity with SSO, Outlook/Gmail Calendars, Slack and Teams to implement programs and resolve day-to-day technical challenges, on your own or with others. - Drive product adoption and seat utilization through the middle of the contract, partnering with Account Management in QBRs that show measurable progress toward customers' business goals. - Reduce churn and maximize contract value by ensuring customers realize ongoing value so that renewal is an easy decision, and by generating referrals and sales-qualified leads (SQLs) through advocacy. - Maintain knowledgeable, timely responses to customer needs to build credibility and trust. - Collaborate with customers, Account Management, and product managers to solve problems. - Communicate strategy, rationale, and progress within the team and to external stakeholders. - Support teammates with their projects, document team trainings and best practices, and help improve the Customer Success function. - Participate in recruiting, performance reviews, performance management, promotions, and career planning in partnership with your manager. What you’ll bring: - 2-4 years of experience in B2B SaaS Customer Success, Account Management, or a related field, with exposure to SMB + Mid Market accounts. - Experience managing a book of SMB + Mid-Market accounts with clear accountability for retention and customer outcomes, measured on time to value (TTV), utilization, and Gross Revenue Retention (GRR). - Proficiency in using AI tools to drive productivity, deepen customer understanding, and elevate the quality of customer engagement and strategic output. - Demonstrated ability to own onboarding and adoption through to early value, with a track record of regular, on-time go-lives. - Strong commercial acumen, with a clear understanding of how value realization drives renewals, expansion, referrals, and sales-qualified leads (SQLs). - Experience building and executing account and adoption plans in partnership with Account Management, including co-leading QBRs that show measurable progress toward customers' business goals. - Working knowledge of software implementation best practices. - Comfort working with employee