Job Opportunities API

The Public Ledger of Openings

← Back to the ledger

Client Success Manager

Green Irony
CompanyGreen Irony
CategoryCustomer Support
LocationRemote
RemoteRemote
EmploymentNot stated
LevelManager
SalaryNot stated by the employer
Posted2 May 2026
Last verified30 Jul 2026
SourceEmployer career page (greenhouse)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
At Green Irony, we exist to turn AI into Actual Intelligence — accelerating outcomes and proving that complexity is optional. We don't just build AI-native systems for our clients; we run our own company on them. Quoting, hiring, delivery, account management — the same stack we implement for customers is the stack we operate on every day. It lets a small team deliver like one 10x its size: enterprise-grade integrations shipped in weeks, not months, by senior US-based engineers working alongside AI. We hire people who automate first, bias hard toward action, and treat ownership as a default setting. If you'd rather govern yourself than be governed by layers of project managers, welcome home. We need someone who can own the client experience and the delivery across a portfolio of engagements, the person who makes sure every client feels well-served, every project stays healthy, and nothing falls through the cracks. If you’ve managed technical project delivery, built strong client relationships, and get energy from keeping a lot of plates spinning without dropping any, keep reading. What You’ll Actually Do Own the client relationship. You’re the primary point of contact from kickoff to closeout. Clients trust you, lean on you, and come back because of you. You communicate proactively, and they never have to chase you for a status update. Own the plan. You’ll run up to 20 concurrent engagements ($30–50K, 3–8 weeks), coordinating small engineering teams alongside our AI-powered delivery tools. You track milestones, flag risks early, unblock teams fast, and keep work moving before anyone has to ask. AI handles documentation and reporting overhead so the volume stays manageable. Run the engagement from kickoff to hypercare. You run a structured cadence: 30-minute kickoff, 2–3 discovery sessions, FRD review, UAT, and hypercare. You author the FRD with AI, lock first discovery within seven business days, and clear open items before development starts. Status goes out every Monday. Every meeting has a purpose, an agenda, and a result. Hold the line on scope and commitments. You enforce scope discipline so projects stay profitable and clients get exactly what was promised. Out-of-scope requests go through a change request before work begins. No exceptions, but you handle it in a way that strengthens the relationship rather than straining it. Operate from inside Claude. Claude is your primary interface, not a tool you reach for occasionally. You use it to pull context (SOW summaries, account history, project health briefings), to run the skills that produce client-facing artifacts (kickoff deck, discovery questionnaire, FRD, UAT guide, weekly status report), and to keep Notion — our system of record — current. The scrum agent reports project status into a dashboard you act on; you don’t chase engineers for updates. Spot the next dollar. You’re the eyes on the ground inside the account. Spot follow-on projects, managed services opportunities, and adjacent problems we could solve. Loop in sales when there’s something to chase — you don’t close the deal, but you make sure it never gets missed. What We’re Looking For: 4+ years experience in technical project management or client delivery at a software services or consulting firm, owning plans, milestones, and engineering coordination across multiple concurrent engagements. Working knowledge of Salesforce and/or MuleSoft — enough to speak the language credibly and spot when something's harder than estimated, but deep architecture or implementation experience isn't required (AI handles that layer). Comfortable in a Kanban-style , agent-orchestrated model where daily status comes from a scrum agent and project health is a dashboard — if you need sprint cadence and ticket grooming to feel productive, you'll be miserable here. Exceptional written and verbal communication — clear, concise, confident,
HOUSE ADYou found the opening. Now track it.Tracker, radar and AI drafts in one place.erioun.com →
Client Success Manager — Green Irony · Job Opportunities API