Job Opportunities API

THE OPPORTUNITY In this high-impact, client-facing role, you’ll serve as a strategic force multiplier for our Client Executives, helping them retain and grow some of Hinge Health’s most complex enterprise accounts. You’ll anticipate client needs, remove friction from day-to-day execution, and orchestrate cross-functional partners so our clients see clear, measurable value from their MSK programs. Your work will directly shape client satisfaction, renewals, and expansion across a fast-growing commercial portfolio. WHAT YOU’LL ACCOMPLISH In your first 3 months: - Build trusted working relationships with Client Executives and cross-functional partners across Legal, Sales, Marketing, Clinical, and Product. - Learn our client portfolio, operating rhythms, and internal systems so you can quickly support high-priority deliverables (e.g., client reporting, ABR/QBR preparation, implementation and issue-resolution workflows). - Take ownership of execution for key client initiatives, ensuring tasks are clearly defined, owners are aligned, and deadlines are consistently met. In your first 6 months: - Lead key workstreams within high-stakes, multi-stakeholder initiatives (e.g., ABRs, competitive responses, renewals, product launches), coordinating inputs across teams and keeping projects on track without constant escalation. - Transform client data and feedback into clear, actionable insights and narratives that Client Executives can confidently bring to senior client stakeholders. - Create and refine playbooks, templates, and checklists that make it easier for Client Executives to run repeatable, high-quality client motions at scale. In your first year: - Identify patterns across your client portfolio that inform our commercial strategy, product roadmap, and go-to-market positioning. - Partner with Client Executives and internal teams to streamline internal processes, knowledge management, and tooling so the broader team can operate more efficiently. - Own and report on key success metrics for the projects and workstreams you lead, demonstrating your impact on client outcomes, retention, and growth. WHO YOU ARE - You’re a highly organized, proactive operator who takes pride in delivering excellent client service and smooth execution behind the scenes. - You thrive in a fast-paced, ambiguous environment, are comfortable juggling multiple projects, and know how to bring order and clarity to complex situations. - You build strong, trust-based relationships with cross-functional partners and are known as the person who can “get things done” and drive alignment without formal authority. - You are comfortable working with data and narratives—able to turn inputs from multiple systems and stakeholders into clear, concise, and compelling client-ready materials. - You care deeply about both the client experience and internal team efficiency and look for ways to continuously improve both. BASIC QUALIFICATIONS - 2+ years of experience in client success, account management, consulting, or strategic/operational roles supporting B2B or enterprise clients, with exposure to multi-stakeholder initiatives that impact business outcomes. - Experience coordinating cross-functional work across teams such as Sales, Marketing, Legal, Operations, Clinical, or Product to support client-facing deliverables or projects. - Strong project management and organizational skills with a track record of managing multiple concurrent projects, communicating clearly, and consistently meeting deadlines in a fast-moving environment. PREFERRED QUALIFICATIONS - Proven success building influential partnerships across departments to achieve complex business objectives and remove roadblocks for client-facing teams. - Experience serving as the central coordinator for multi-stakeholder initiatives, driving clarity, accountability, and follow-through without direct authority. - Subject matter depth in a client-facing or